According to the Jiangsu Public News Channel "News 360": Online shopping, there is a 7-day no-reason return service, so if you don't want the goods purchased in offline stores, can you return them? Recently, the Jiangsu Provincial Bureau of Market Supervision and the Provincial Consumer Protection Committee issued the "Jiangsu Province Offline Stores Unreasonable Return Regulations", adhering to the principle of "government advocacy, enterprise voluntary, and commitment is bound", and comprehensively promote offline stores in the province. There is no reason to return the purchase in the physical store, and the return time limit is not less than 7 days.
The "Regulations" has a total of 23 articles, including the purpose, scope, principles, commitments, standards for judging the integrity of goods, return procedures and requirements, supervision and management, etc. for unreasonable returns. It focuses on clarifying the principles of implementation, the scope of application, the operator's obligation to inform, the conditions and procedures for unreasonable returns, and regulatory requirements. All offline brick-and-mortar store operators with legal business entity qualifications in Jiangsu Province can participate voluntarily. In terms of the conditions and procedures for unreasonable returns, the time limit for return, the standard of goodness and imperfection of goods, the method of repayment, the bearing of freight and the exclusion of applicable situations are stipulated.
Tian Feng, deputy director of the Network Supervision Department of the Jiangsu Provincial Market Supervision Bureau, said that many problems encountered by consumers in the process of consumption were found in the preliminary trial, such as the inability of consumers to return the goods in good condition. define. If the product can maintain the original quality and function, and the product itself, accessories, and trademark signs are complete, the product is deemed to be in good condition. Consumers open the product packaging based on inspection needs, or conduct reasonable debugging to confirm the quality and function of the product, which does not affect the integrity of the product. This is considered to be the degree of integrity the product should have.
The "Regulations" clarifies that if consumers apply for unreasonable return of goods that they need to purchase for their daily consumption, they should submit the application to the operator within the time limit promised by the operator, with purchase certificates such as invoices. When returning goods, consumers should return the goods themselves, accessories and gifts together. Gifts include physical gifts, points, vouchers, coupons and other forms. If the gift cannot be returned, the operator may require the consumer to pay the gift price according to the price of the gift marked in advance. In addition, the "Regulations" also clarified the operator's obligation to inform, emphasizing that the time limit for unreasonable returns should not be less than 7 days.
Tian Feng said that operators who return goods without reason should publicly display the logo of the unreasonable return commitment unit uniformly produced by the market supervision department, and the content of the commitment should be applicable to the scope of goods returned without reason, return conditions, return time limit, and return process. And instructions, etc. are posted, hung, placed on electronic screens, etc., and are clearly displayed in conspicuous positions in the business premises.
In terms of supervision, the "Regulations" propose that market supervision departments and consumer rights protection organizations at all levels in the province establish a dynamic directory database, and implement dynamic management of offline brick-and-mortar stores returning goods without reason. Encourage local governments to establish a system of advance payment for unreasonable returns, set up funds for advance payment of unreasonable returns, and establish an information platform for unreasonable returns to ensure that consumers receive refunds within 48 hours. After the promulgation of the "Regulations", consumers will be given more adequate right to choose and regret, effectively solving the problems of difficulty in returning goods and making claims for offline shopping, and at the same time optimizing the consumption environment and stimulating consumption growth.
Jiangsu TV reporter / Dong Wen Zhang Jian editor / Hu Chao
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