clang-dang block~
is awesome!
I heard that
Guangzhou accidentally got an Oscar? !
This is how things are
At this year’s Golden Tone Award and CRM Awards Ceremony, Guangzhou’s 12345 government service hotline relied on its high-quality and convenient services and high satisfaction. It was used in more than 600 call centers including Alibaba, JD.com and China Post 11183. Outstanding enterprises, won the "China Government and Public Utilities Industry Best Customer Contact Center Award" , this is the second consecutive year that Guangzhou has won the Golden Sound Award! ! !
▲Golden Tone Award and Certificate of Honor.
Golden Tone Award Encyclopedia
Golden Tone Award was founded in 2008. It is the only domestic industry award co-sponsored by the government and 51Callcenter and guided and supported by the Ministry of Industry and Information Technology and the Ministry of Human Resources and Social Security. It is known as the “Oscar” of the call center industry in China. , Its award-winning companies are all leading units and excellent service units in the industry.
You don’t know how powerful the
Guangzhou 12345 government service hotline is? Xiaobian
to tell you! What can
Guangzhou 12345 government service hotline do for us? The
hotline was opened on January 2, 2014, integrating 72 service lines from 50 departments, including the district chief’s line. The biggest feature of the hotline is the highly integrated non-emergency hotline services of various government departments. How does
Guangzhou 12345 government service hotline work? The
hotline accepts every citizen's call in a timely manner through a single-track closed-loop workflow of acceptance, transfer, handling, reply, and satisfaction return visits. Why can
Guangzhou 12345 government service hotline
stand out?
come and see its transcript!
Guangzhou 12345 government service hotline
fast
506
has a total of 506 calls from the citizens this year 373.79 million passes, an increase of 52.17% compared to the same period in 2015
performance
1 million
daily calls 14,300
form
95%
connection rate 95.90%
It can be said that
has made 512345 calls since there were 5zz
zz calls to the function department. It's so easy!
Source | Guangzhou Daily and other comprehensive
editor | Wu Qianqing intern editor | Huang Huimin
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