is under the guidance of the Ministry of Industry and Information Technology of the People’s Republic of China and the Ministry of Commerce, sponsored by 51Callcenter, and the 4PS international standard is the designated standard. The China Call Center and BPO Industry Alliance, the National Customer Contact Center Expert Committee of the Ministry of Human Resources and Social Security, and the National Call Center Industry Self-discipline and Supervision Committee The Sound Awards "2019 Big Data Application and Customer Contact Center International Summit" was held in Zibo, Shandong on September 28, 2019. Beijing Jiuzhong Tianxia Technology Service Co., Ltd. was invited to participate in the summit and attended the "Golden Sound Award-2019 Best of China Customer Contact Center and Excellent Customer Service Experience Award Ceremony and Dinner" won the 2019 China Best Outsourcing Customer Contact Center Award.
In the 2019 selection, the organizing committee found out thousands of contact centers across the country, and finally signed up from self-recommendation and recommendation Among more than 900 registered companies, selected companies including Alibaba, HP, Volkswagen, Ctrip, Dell, Midea, Philips, Lenovo, Nestlé, Guangzhou 12345, ICBC Credit Card Telephone Service Center and other companies have won different categories of awards in their respective industries. Beijing As the industry representative of BPO customer service outsourcing companies, Jiuzhong Tianxia Technology Services Co., Ltd. is personally recommended by the chairman of the alliance, Mr. Yan Xiaobin, to participate in the 2019 China Best Outsourcing Customer Contact Center Award. It relies on the professional indexed project management of the management team and the humanized management of the front-line team Characteristic, won this award!
Beijing Jiuzhongtianxia Technology Service Co., Ltd. was established in 2013 and established a Texas branch in 2018. The Texas branch has a new workplace of 3000 square meters, a seating plan of 1,000, and supporting conference rooms, training rooms, Employee lounge, water bar, library, etc. The recruiting personnel management team is from Texas, and the personnel department has established in-depth cooperation with Texas local universities and major talent organizations to ensure the output and reserves of manpower projects. The operating core management team is all from Beijing The head office has been stationed for a long time to ensure the high management level of the project. The founder of the
"Nine All Worlds" brand, Ms. Zhang Guowen has been engaged in the call center and customer service industry for more than 15 years. In 2010, she passed the COPC international certification and became a frontline agent. Starting from quality inspection, training, data, and operation management, I have accumulated a wealth of industry experience, formed a set of efficient and convenient management theory and execution methods, and led the development of the world.
Zhang Guowen, general manager of the world As an industry expert at this summit, the lady attended the "2019 China Contact Center and Service Outsourcing CXO Roundtable Forum", and discussed the future development of the customer service industry with a number of experts, and invited industry elites from various leading companies from all over the country. Sharing management experience. Mr. Zhang expressed his views and opinions on the topic of this roundtable forum "The advantages and disadvantages of the development of intelligent customer service for the industry". Mr. Zhang said that intelligent customer service is a challenge for the human-intensive customer service industry , It is also an opportunity. The demand for manual basic services is decreasing, and the demand for high-end manual services is increasing. Everyone has higher and higher requirements for manual services. The service must reflect the word "temperature", to perceive customer emotions, and grasp customer personalization Demand and provide targeted solutions. The customer service industry has formally entered China 20 years ago, and has developed to the popularization of customer service centers in all types of enterprises. At this stage, AI robots are already capable of performing a large part of the basic tasks, and what is left to humans is more humane. Customized service.
In the future, the world will live up to expectations and continue to provide customers in various industries with one-stop customer service to solve the whole case. Learn and communicate with leading companies in the same industry and elite experts in the industry, and make progress.
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