Editor According to
, the Provincial Government Letters and Calls Bureau has decided to select the "post star" every quarter and the "most beautiful letter and visit cadre" once a year from 2019. The role model is around, and the advanced is right in front of you. In order to cooperate with the selection activities, the new media platform of our bureau set up a "post star" column, focusing on promoting advanced and typical outstanding deeds, showing the good appearance of letters and visits cadres in the new era, and further inspiring the province's letter and visit system to strive to create a satisfactory letter and visit department, Strive to be a satisfactory letter and visit cadre . Today, "Small Body" Contains "Big Energy"——Remember Shen Zhou, Letter and Visit Officer of Hede Town, Sheyang County, please look forward to other deeds.
"Small body" contains "big energy"
-remember Shen Zhou Hede Town, Sheyang County Letters and Visits Officer
Hede Town, Sheyang County, Jiangsu Province is a Chengguan town with a permanent population of nearly 300,000. There are many contradictions. The town’s letter and visit reception window receives several batches of visitors every day. Villagers report problems ranging from land acquisition to neighborhood conflicts. In such a letter and visit reception post, you will always see a small figure busy every day, and the villagers will affectionately call her "little padded jacket." Regardless of her small body, her body contains great energy. She has built a "heart-to-heart bridge" between the people and the town party committee and government. She is the town letter and visit officer-Shen Zhou.
has the courage to take the initiative as
Shen Zhou (second from right) coordinated to resolve conflicts on the scene
Shen Zhou, who joined in August 2016, accepted the town’s party committee’s arrangements with a high sense of responsibility and mission, and assumed the name of “the world's number one”. "Difficult" petition work is an important task. She worked hard to overcome difficulties such as young impetuousness and weak working ability of the masses. Through continuous consultation with leaders and comrades, and through her own study and research, she quickly integrated into the role of qualified petitioning cadres, and adopted various measures to effectively promote the town's petition work. Good development. In her work, she has always insisted on “complacing letters and visits on the front line”. By distributing publicity materials and broadcasting legal letters and visits propaganda videos, she answers questions and answers questions and popularizes relevant legal knowledge around the hot and difficult issues reported by the masses. On the front line, the town’s judicial office, the grid office, and other forces have established a team of “complaint information officers”, adopting the “three-to-many” work method of asking once, managing a little more, and checking again to grasp the signs of problems in time; Resolve on the front line", to resolve conflicts and disputes found out in the row, communicate with the parties as soon as possible, identify the source of the contradiction, and try to resolve the conflicts and disputes from the source.
Go all out to solve problems for the people
Shen Zhou (middle) is acting as an agent for petitioners to solve problems
For many years, Shen Zhou has always insisted on doing the petition work with his heart and soul, and won the trust of the masses with practical actions and results. In daily receptions, she always holds a heart of love, patient reception, and careful handling in the face of complaints and complaints at the reception window to report problems or grievances to ensure that the people return with satisfaction. People often question her: "You little girl, what do you know?!" But she can always answer questions patiently and use practical actions to win the trust of the masses. In November 2019, more than 120 farmers in Daxing, Xinyu and other villages were in arrears for grain payment. They were very excited. They petitioned collectively. Shen Zhou and his colleagues were on the spot while patiently persuading and comforting the masses, while actively coordinating the investigation and handling by the public security department. By the end of the week, the "boss" who collected grain went to the villages to cash out 2.42 million yuan in arrears of grain sales to the masses.
goes deep into the front-line service to the masses
Shen Zhou (first from the right) investigates and understands the facts of the problem
In order to discover hidden dangers in time, Shen Zhou regularly visits the villages to understand and grasp the situation. In May of this year, during a visit to the Xingqing Neighborhood Committee, she found that villager Zhang and neighbor Xu had quarrels many times over the problem of farming roads next to their home, and even fought. In order to properly resolve their neighbourhood conflicts, Shen Zhou and the mediator visited the two houses many times to communicate with each other.After five mediations, the two parties finally shook hands and greeted each other. This long-year neighborhood dispute was successfully resolved. In the past four years, Shen Zhou has received nearly 1,000 people's visits, promoted the proper resolution of more than 100 petitions, received 12 pennants from petitioners, and was rated as "the advanced individual in the county's petition work" by Sheyang County and was awarded by the town government Evaluated as "Advanced Individual in Town".
Although Shen Zhou is a "recruit" on the petition front, she has put her original aspirations and mission into practice in the grassroots posts of solving problems for the people and sharing worries for the party. She used her "small body" to contribute to the cause of petitions. Great energy".
Source: Jiangsu Provincial Government Letters and Calls Bureau portal
Editor: Wang-yao-wu
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