According to Russian Satellite News Agency, on Sunday, United Airlines staff sent a teenage unaccompanied minor passenger on a flight to the wrong country.
According to reports, 14-year-old Anton Berg booked a flight to Stockholm, Sweden through SAS, intending to visit his grandparents. The passenger plane took off from Durham International Airport in North Carolina and transferred to Stockholm at Newark Airport in New Jersey.
However, Anton’s mother, Brenda Berg, stated that her son was scheduled for the wrong flight when connecting in New Jersey. Anton was not directed to the flight to Sweden, but was escorted to another passenger plane operated by German airline Eurowings to Dusseldorf, Germany.
Anton arrived in Stockholm on Monday
Brenda said that his son was registered as an unaccompanied minor by United Airlines and paid a service fee of $150. Because of the airline’s policy, minors between the ages of 5 and 14 must get help from airline representatives. An employee of United Airlines told the news site Business Insider that Anton was caught on the Dusseldorf flight under his escort because the flight was waiting for another with the same name as Anton. passenger.
When Anton realized he was on the wrong airliner, he notified a flight attendant, and the plane returned to the gate. However, when Anton stepped off the plane, the correct flight to take him to Sweden had already taken off.
Scandinavian Airlines eventually helped Anton book another flight to Stockholm via Copenhagen, Denmark. After the
incident, United Airlines issued a statement saying: "The safety and well-being of all customers is our top priority. We have been in frequent contact with this young man’s family to confirm his safety and apologize for this. "When Eurowings realized that he was on the wrong plane, the plane immediately returned to the gate. Our staff then helped the young customer board the correct rebooked flight later that night. We have confirmed. This young customer has arrived safely at the destination." The
report pointed out that although United said they had refunded the registration fee, Brenda said she had not received any news from the airline since Sunday night.
Brenda said: "If he is only 10 years old, then the situation will be worse. There are many problems to be solved, but if you want to provide a drop-off service for unaccompanied children, then you must do it right."
( Edit: WDQ)
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