The case of Liang Jingru’s concert “pillar tickets” has reached its final verdict. On September 24, Ms. Li, a spectator who participated in the lawsuit, told Nandu reporters that the second instance of the case upheld the original verdict, and the appeal of "refund one and compen

On-site picture of the "pillar ticket" provided by Ms. Li.

Liang Jingru’s concert “pillar ticket” case has reached its final verdict. On September 24, Ms. Li, a spectator who participated in the lawsuit, told Nandu reporters that the second instance of the case upheld the original verdict, and the appeal of "refund one and compensate three" proposed by the appellant was rejected by the court. "The incident has come to an end. We believe that the significance of safeguarding rights is greater than the outcome of the verdict." Nandu previously reported that on June 20, the court of first instance ordered the defendant to refund the tickets in a stepped manner, based on the single ticket price of 420 yuan, 650 yuan, and 910 yuan. refund the plaintiff’s ticket price according to the standard.

On-site picture of the "pillar ticket" provided by Ms. Li.

Ms. Li, one of the plaintiffs in the case, told Nandu reporters that on September 19, the Shanghai No. 1 Intermediate People's Court made a second-instance judgment on the "pillar ticket" case for Liang Jingru's concert, upholding the first-instance judgment and rejecting the appeal filed by the appellant. "Refund one and compensate three" demands.

"This is the final verdict, and the incident has come to an end. We believe that the significance of rights protection is greater than the verdict. This is the awakening of consumers' awareness of rights protection, and it is also a way to urge the organizers to pay attention to consumer needs." Ms. Li express.

Nandu previously reported that in May 2023, many viewers reported that after buying "pillar tickets" at Liang Jingru's Shanghai concert, their view was blocked by the pillars around the stage. On November 17 of the same year, Ms. Li, who bought the "pillar ticket", told Nandu reporters that a total of nine audience members filed lawsuits against the concert organizer, Shanghai Rubik's Cube Pan-Cultural Performing Arts Co., Ltd.

It is understood that the concert organizer has responded that it is only responsible for the implementation of Liang Jingru’s Shanghai concert, and the stage is not built by the company. During the ticket sales stage, the company did not know that the stage design would have four pillars.

On June 20 this year, the Shanghai Minhang District People’s Court publicly pronounced the first instance verdict on this case. The judgment showed that, judging from the objective situation, the defendant did not make a promise to watch without obstruction in any promotional materials, and did not intentionally inform false information; when the plaintiff purchased the ticket, the seats had not been arranged, and the live stage had not been set up, so the defendant could not attend the event at that time. Knowing that the plaintiff's seat was blocked, the plaintiff could not have purchased the ticket due to being misled by the defendant.

In addition, the defendant neither proactively informed the plaintiff in advance that the view of his seat was blocked and gave the plaintiff full rights to know and make choices; nor did the defendant formulate sufficient plans to proactively change the plaintiff's seat on site to eliminate the adverse effects. Therefore, the defendant's services provided during the performance of the contract were obviously defective, which constituted a breach of contract and should bear the liability for breach of contract.

The court pointed out that the defendant should bear the breach of contract liability for price reduction and compensation. Regarding the refund ratio, a stepped refund ratio should also be adopted based on the ticket price. The court ordered the defendant to refund the plaintiff at the rates of 420 yuan, 650 yuan, and 910 yuan per ticket.

Subsequently, Ms. Li and other plaintiffs appealed. On August 2, Nandu reporters learned that the second instance of Liang Jingru’s concert “pillar ticket” case was held on the same day, and the verdict was not pronounced in court. On the same day, Ms. Li said, "The main point of dispute in the second trial was the pillars themselves. We do not accept the argument that 'the organizer only knew about the pillars before the concert started.'”

Written by: Nandu reporter Feng Yiran