cover news reporter Zhao Zixuan
html On August 15, nearly a week has passed since the incident in Qingdao, Shandong, where a tour guide insulted and discriminated against tourists. The local cultural and tourism department still has not made public the results of the incident. Has the tour guide involved been dealt with? Has the travel agency been punished? It is still an issue that many netizens are concerned about.
On the same day that the tour guide involved made shocking remarks
, the reporter contacted the Shandong Provincial Department of Culture and Tourism again. The staff said: "The issue of the tour guide's inappropriate remarks will first be intervened by the Cyberspace Administration of China. If this matter does exist, travel agencies and others need to be investigated. When the time comes, the cultural and tourism department will come out to communicate and see what the next step will be."
An investigation team has been set up locally.
The results have not been disclosed to the public.
html On August 9, a video about a tour guide in Qingdao insulting and discriminating against tourists was posted online. It was widely disseminated online and caused public outrage. In the video, a female tour guide made vociferous remarks about regional discrimination on the tour bus: "Sichuan people are stingy, but after the 2008 earthquake, the surviving Sichuan people understood a truth, to live in the present, and now they consume very well. "The tour guide also shouted to tourists: "Consumption earns respect, and it is your fault if you are poor." html On August 11, the Qingdao Shinan District Culture and Tourism Bureau announced the establishment of an investigation team.Previously, the reporter also received a response from the Qingdao Municipal Culture and Tourism Bureau. The staff said that a meeting had been held and the results of the handling had been reached, and that the matter would be dealt with severely. But until today, the relevant departments have not publicly announced the results.
Qingdao Shinan District Culture and Tourism Bureau issued an announcement
html On August 15, reporters contacted Qingdao City Culture and Tourism Bureau many times, but no one answered. Subsequently, the reporter reported the situation to the Shandong Provincial Department of Culture and Tourism. The staff said that they had helped the reporter contact the Municipal Culture and Tourism Bureau and would contact the reporter later. As of press time, the Municipal Bureau had not responded to the reporter’s call.How to make money from cheap tour groups?
Tour guide reveals the current situation of the tourism industry
Previously, the reporter interviewed Ms. Jin, a tourist who had a conflict with the tour guide involved. Ms. Jin said that she signed up for a group tour with the travel agency in April this year, with a total of 5 days of travel, including food and accommodation, and visited 5 scenic spots. , was taken to 3 shopping spots and stayed at each shopping spot for 3 hours. Ms. Jin said she was insulted by the tour guide using the same remarks as in the video.
The reporter contacted Mr. Cheng, a local tour guide in Qingdao. Mr. Cheng said that the five-day trip, with food and accommodation included for two people, was a cheap tour. "Hotel prices in Qingdao have skyrocketed during the peak summer tourism season, and some family hotels cost more than 300 yuan a night." Mr. Cheng said that 1,400 yuan is difficult to cover the cost, so travel agencies need to make profits through shopping commissions or some self-funded projects for tourists, and some even There will be car sales and some souvenirs to subsidize the tour fee. Mr. Cheng revealed that shopping commissions generally range from 10% to 40% of the total price. The higher the total price, the greater the commission.
Mr. Cheng said that the tourism market this year is not as good as in previous years, so many travel agencies can only launch low-priced tours to attract tourists. "From the service industry, tour guides cannot abuse guests, but they only make money from tourists' shopping. Therefore, some travel agencies will put pressure on tour guides to scold tourists who don't shop." Mr. Cheng said that some tourists refuse to buy anything The mentality is to apply for a cheap tour, but the tour guide cannot make money, so conflicts will arise. This has formed an endless cycle that cannot be completely solved overnight.
In recent years, it is not uncommon for tour guides to abuse tourists or even force them to spend money. Mr. Cheng reminded that there are still some "pretends" on the market, claiming that they are government subsidies, cultural tourism subsidies, etc., which are all deceptive. Tourists should ask clearly about their itinerary when traveling and sign a formal contract so that they can successfully protect their rights when their interests are damaged.
