On May 11, JJ Lin’s jj20 world tour concert started in Jinan. However, before the concert started, some audience members shouted "refund tickets and change seats" due to the viewing angle of their seats.
Through the search on social platforms, the reporter found that many netizens posted videos and pictures saying that bought the pillar tickets by himself and had poor visibility, and shouted on the platform that Damai Ticketing would refund the tickets.
Pictures According to the New Yellow River client
html I bought a pillar ticket for 1980 yuan and my view was blocked
I shouted for a refund and no one handled it
The reporter contacted one of the fans and she said that she bought the ticket through the Damai platform. The ticket price was 980 yuan, but she couldn't enter the venue. I found that the seats were blocked by railings, which greatly affected the viewing experience of the concert.
"There were people shouting for refunds from both the infield and the stands during the concert. They shouted very loudly before the start. A short while after the start, they shouted again in the infield."
From the video she posted, it can be seen that most of the direction facing the performance stage and the big screen is blocked by the railings. During the communication, the fans repeatedly emphasized: "It's not that we can't see clearly from that position, it's that we can't see. It's severely blocked." Strictly."
The viewing angle of the concert posted by a fan
In the interview, she said that she entered the venue a little late and was seated in row 11, row 27, seats 40 and 41. There were railings in front of her and she could not see them at all, and there were no books on the stools. The glow sticks should have been placed in advance, but there was no feedback from the staff. A reporter from
asked this fan if there was any news on the Internet that the on-site staff promised to refund tickets on the spot. She said that she had not heard of it and was not sure whether other people had this situation, but many people were communicating with the staff at the time.
At the same time, she also provided the reporter with the communication records between herself and the ticketing company. Damai customer service said that she could communicate with the staff to change seats, but the fans said that there were no vacancies, and did not have staff to deal with it.
In the end, Damai customer service stated that orders were non-refundable and non-exchangeable. After communicating with fans again, the result was still the same.
According to the New Yellow River report, Damai.com customer service hotline staff said that will feedback the problem to the organizer for verification, and whether the ticket can be refunded will be subject to the verification result. reporters contacted the organizer Shandong Youpeng Cultural Development Co., Ltd. several times, but no one answered the phone.
Netizen comments
Support reasonable rights protection
Regarding this matter, some netizens said that they support fans’ reasonable rights protection.
But some people think that rights protection is okay, but shouting about refunds on the spot will disturb other fans and singers.
Some netizens also said that they had encountered similar problems at concerts.
The refund policy is not unified.
has been officially named before.
Previously, JJ Lin’s concert was named by the Jiangsu Provincial Consumer Protection Committee due to the inconsistent refund policy.
According to previous reports, on May 9, the Jiangsu Provincial Consumer Protection Commission released a special report on the entertainment performance market. The report pointed out that JJ Lin’s Suzhou concert on May 25, Harbin concert on June 22, and Tianjin concert on April 13 The refund policy of concert is not uniform, which can easily mislead consumers and cause concern.
The Jiangsu Provincial Consumer Protection Commission issued a special report stating that in recent years, the entertainment performance market has shown vigorous vitality and vitality. However, as the performance categories continue to be enriched and consumers’ enthusiasm for watching performances continues to rise, “platter” concerts have been “watered down” and tickets have been refunded. Many problems such as high handling fees and "pillar tickets" have also arisen, seriously affecting consumers' viewing experience. The
report pointed out that according to the "Notice on Further Strengthening the Standardized Management of Large-scale Commercial Performance Activities to Promote the Healthy and Orderly Development of the Performance Market" jointly issued by the Ministry of Culture and Tourism and the Ministry of Public Security, large-scale commercial performance activities implement a real-name ticket purchase and real-name admission system. , performance organizers should also establish a refund mechanism for large-scale performance events and formulate tiered refund charging standards.
performance organizers and ticketing platforms have set up strong real-name viewing and tiered refund policies based on this regulation. However, in current practice, the tiered refund policy still has high refund handling fees and different refund policies for the same performance in different cities. question.
The Jiangsu Provincial Consumer Protection Commission stated that it no longer accepts any refund applications about a week before the concert. The refund handling fees can easily be hundreds or even thousands of yuan. Problems such as the inconsistent and opaque charging standards for refund handling fees at each concert are undoubtedly due to While allowing consumers to pay fares in advance, it also limits consumers’ right to refund tickets and increases the burden on consumers to refund tickets.
According to the relevant provisions of the "Consumer Rights Protection Law of the People's Republic of China" and the "Civil Code of the People's Republic of China", any behavior that restricts consumers' rights and aggravates consumers' obligations through format clauses shall be invalid.
source | Guangzhou Daily comprehensive Zhengzhou Evening News, Morning News, New Yellow River Client, Guangming Daily, Dawan News
