Zhe Fagui is a front-line courier of Yunnan SF Express Co., Ltd., and he has always been at the front-line position. This year is his 17th year as an "SF Express Brother". In the past 17 years, he has delivered every express package he handled safely and quickly to customers, winning unanimous praise from customers and becoming the "SF business card" in their hearts. Prior to this, he was awarded the title of spokesperson of Kunming City's "Praise for Spring City" in 2019, the "May 1st Labor Medal" of Yunnan Province in 2022, and was elected as a representative of the 14th People's Congress of Yunnan Province and the 18th China Trade Union in 2023. Representative to the Second National Congress.
"There is no shortcut, just practice more, think more, and summarize more."
The post of courier seems simple, but in fact it requires mastering various theoretical knowledge and operational skills to ensure work efficiency and service quality, service standards, product knowledge, packaging Skills, etc. are essential. Over the years, Zhefagui has never given up learning and has been improving its business capabilities. From the beginning of memorizing codes and handwriting waybills to the current digital collection and delivery, Zhefagui has always been able to be accurate.
He is also experienced in packaging different types of consignments, and this experience is gained through continuous work day after day. Especially in the era of shortage of supplies, most of the outer packaging of express mail comes from the daily collection of the little brother. He mainly has two ways. One is to "patronize" the waste station frequently, and sometimes needs to make cardboard boxes into boxes; the other is to recycle it to customers, and when delivering the goods, he will ask the customer "Do you have any newer cardboard boxes here?" Do you want to deal with the sale?" Packaging is hard-earned, and Zhe Fagui cherishes it very much. Every time he packs something, he has to think clearly about how to pack it to minimize waste. When he got home, he would repeatedly study the study manual issued by the company. He thought more about it and gradually developed professional packaging skills. The express package was strong, beautiful, and environmentally friendly.
is familiar with every road in the area he is responsible for and memorizes each customer's working hours. He always combines everyone's actual needs and special circumstances to reasonably arrange delivery time and delivery methods. In the past 17 years, he has served tens of thousands of customers, traveled more than 200,000 kilometers for collection and delivery, and handled more than 600,000 collections and deliveries, and has maintained a record of "zero complaints" to this day. These are all numbers belonging to Zhe Fagui. Behind these numbers is Zhe Fagui’s infinite enthusiasm for the express delivery business, and they are proof of his hard work and dedication to his duties.
"I think there is no shortcut to doing a good job, just practice more, think more, and summarize more." Zhe Fagui said.
"Be anxious for what is urgent, grow together with customers and achieve win-win results."
Zhefagui not only strives for excellence in daily collection and delivery work, but also solves problems for customers at critical moments. Yunnan Beitaini Biotechnology Group Co., Ltd. was established in 2010. It is a large health industry group that integrates R&D, production and marketing and is positioned as a skin health Internet +. It was listed on the Shenzhen Stock Exchange GEM on March 25, 2021. Zhe Fagui has been serving Bethany for many years, and his customers affectionately call him "Zhe Shi" or "Old Man". From the initial office with only 6 people to the current listed group, the old man has always been by his side.
Needless to say door-to-door service, smiles and politeness, it is common to help pick up goods from the shelves and carry heavy objects. Sometimes, when the express arrives at the branch, the customer has already got off work, but is in a hurry, so the elderly will definitely deliver it to the customer's home. Once, a girl bought a table and originally wanted to send it to her home, but she left the company address by mistake. When the old man came to deliver it, the girl was in trouble and muttered, "How did it get delivered here and how do you get it back?" "Seeing this, the old man offered to help her take the table home and install it, and then turned and left.
It is worth mentioning that in 2022, Zhefagui and its client Yunnan Beitaini Biotechnology Group Co., Ltd. won the Yunnan Province May 1st Labor Medal and the May 1st Labor Certificate respectively. This year, they won the National May 1st Labor Medal respectively. and May Day Labor Certificate. Zhe Fagui said emotionally: "This is the most meaningful thing in my career so far."
"With the development of the express delivery industry, the systems and tools provided by the company are getting better and better. My work It is becoming more and more efficient, but at the same time, the development of the express delivery industry has also put forward higher requirements for us. In the past, it was more about collection and delivery. Now we have to become a generalist who understands products and business, and we must put more emphasis on customers. Think about the problem from a different perspective, grow together with customers and achieve win-win results," said Zhe Fagui.
"Help each other and jointly promote the development of the express delivery industry."
has never hesitated to teach his colleagues the various experiences he has learned through his own exploration. From express delivery workflow to route planning, from taboos for receiving and sending items to express packaging techniques, from service etiquette to essentials for communicating with customers, everyone has everything to teach them. The supervisor of Zhefagui said of him: "Master Zhe is serious and careful in his work. He even sticks the tape neatly. He is also willing to help others. Every time we need support in the peripheral work of our branch, he is always the first to take the initiative. He stands up, never complains, and is also very good at guiding people. Many colleagues in the Dian Department were brought out by him. "In 2012, Zhe Fagui became a "master" of SF Express and began to train apprentices. In the past 12 years, he has taught in the region. More than 200 excellent courier boys have been produced, and the "passing on, helping and guiding" has achieved remarkable results.
apprentices often joke that "the master is gentle but very strict, especially when it comes to safety and operating regulations." These outstanding apprentices have blossomed everywhere and continue to provide high-quality services to more express users in their own areas. The professionalism and work spirit of Zhefagui have been inherited through personal practice. "Actually, I never feel that I am so great. As one of thousands of SF guys, I am just more lucky than many people. I also hope to influence more people through my actual actions and make everyone believe Labor can create its own value, and I hope more people can do something, love it, and contribute to the development of the industry," said Zhe Fagui.
Spring City Evening News-Opening News Reporter Sun Jiangying Text Photo provided by Yunnan SF Express
First review Yan Yuan
Responsible editor Yi Keyan
Responsible proofreader Guo Yi
Chief editor He Xiaoyu
Final review Deputy editor-in-chief Wang Yun
