Chao News Client Reporter Xue Haoyue Li Muzi
html On the evening of April 20, a concert held by singer Xu Meijing at the Wutaishan Sports Center in Nanjing caused controversy. Many live audience members posted messages on social platforms to express their dissatisfaction, saying that during the more than two hours of performance, Xu Meijing only sang for half an hour, less than five songs, and spent the rest of the time interacting and chatting, "Spread" and " Regret", "Moonlight in the City" and other classic songs are all sung by the band and backup singers. Videos posted by netizens showed a large number of spectators shouting "ticket refund" in unison.
Source: Sina Weibo screenshot
html On the morning of April 21, the Weibo topic #Xu Meijing Concert, the audience shouted for refund # was on the hot search. At about 11 o'clock in the morning, a staff member of the Nanjing Municipal Bureau of Culture and Tourism told Chao News reporters that several complaints had been received about Xu Meijing's concert and were currently being processed. Fans ofexpressed their disappointment and complained to the organizer
, "I'm so angry. Xu Meijing's concert was really too low-key!" On April 21, blogger "Boss Yang" posted a video on the social platform, saying that Xu Meijing's concert last night The concert was "too boring". "Boss Yang" said in the video that Xu Meijing sang in person for only 30 minutes during the entire concert. The rest of the time was either spent by her manager interacting with fans or by band members singing her famous song. Extremely disappointed, he has called the 12345 hotlines in Nanjing and Beijing respectively to complain to the concert organizer and the ticket purchasing platform Damai.com, requesting a refund.
Photo provided by interviewee
Among those who came to the concert but returned disappointed was Mr. Rong, a fan who left early without listening to the entire concert because he was dissatisfied with the concert arrangements. "I was really angry. I called 12345 in Nanjing and Shenzhen when I left home and complained to the organizer."
Mr. Rong said that he had always listened to Xu Meijing's songs and had come to see Xu Meijing's concert in Nanjing five years ago. , "I bought the most expensive in-field ticket, which was not the case at all at that time." Because he likes Xu Meijing's songs and had a good experience at the performance five years ago, Mr. Rong was the first to attend this concert. I grabbed a ticket for 680 yuan and invited three friends to listen to the song together. "As a result, after the first five songs were sung, a long audience interaction, answering questions and giving gifts began. After the interaction, Xu Meijing stepped off the stage to rest, leaving the place to the accompaniment singers on the stage." Mr. Rong said that none of the accompaniment singers Meet, "an unknown street performer, and then sang her famous song, and everyone got angry, because everyone didn't come to hear these people sing."
Concert or meet-and-greet concert?
After Xu Meijing's concert caused controversy, some netizens said that the ticket sales platform made it very clear that this performance was a "meet-and-greet concert", not a concert, and the audience should not have excessive requirements for the repertoire and performance duration. It is understood that compared with concerts, face-to-face concerts are more similar to fan meetings of singers. They may sing some songs that are relatively niche but well-known to fans. The atmosphere is more relaxed and casual, and the scale is smaller.
Chao News reporter noticed that a playlist for Xu Meijing’s performance in Nanjing Station had been leaked on social platforms before. It listed 18 tracks. According to the remarks, at least 11 of them were sung by Xu Meijing herself and 5 were choruses. 2 songs sung by guests. The venue for this performance, the Wutaishan Stadium in Nanjing, can accommodate tens of thousands of people. It has previously hosted hundreds of large-scale personal concerts such as Andy Lau, Jacky Cheung, and Huajian Zhou. According to information from the ticket purchasing platform, Xu Meijing’s performance is priced at four price levels, namely 380 yuan, 680 yuan, 980 yuan and 1,280 yuan.
Picture source: Social platform
Mr. Rong does not agree with the explanation of "meeting concert"."When buying tickets, the official ticket sales platform Damai.com did not provide any explanation. If it is such an arrangement, I think the organizer has an obligation to inform. Doesn't this kind of operation violate the consumer's right to know and be an edge ball?" Rong The husband said that he had complained to the Nanjing Gulou District Culture and Tourism Bureau where the performance was held. "Such commercial performances should be subject to strict approval and filing procedures. If the content of the performance is inconsistent with the filing, doesn't it mean that the organizer violated the regulations?"
On the morning of the 21st, the reporter called the Nanjing Municipal Culture and Tourism Bureau regarding the matter. The staff said that they had received several complaints about Xu Meijing’s concert this morning. The cultural and tourism department has already intervened and is currently handling it. As for the filing status of the performance , no further details are available at the moment.
Can consumers claim a refund? Lawyer's Interpretation
So, can the audience's appeal for refund be responded to?
Fu Jian, director of Henan Zejin Law Firm, believes that the organizer uses "Xu Meijing's return" as a selling point to promote and carry out the concert, attracting many fans to buy tickets, so obtaining a true, full and complete audio-visual experience of singer Xu Meijing is both a purchase and a purchase. The main rights of the ticket holders are also the main obligations of the organizer. However, it is obvious that the organizer failed to fulfill this obligation and spent time interacting with other singers to perform. This is a defect in the service provided by the organizer. Consumers can claim for a refund or refund. Refund part of the fee.
In addition, according to the "Consumer Rights Protection Law", if the goods or services provided by operators do not meet quality requirements, consumers may return the goods in accordance with national regulations and the agreement of the parties, or require the operators to perform replacement, repair, etc. obligations. Lawyer Fu Jian suggested that consumers can first negotiate refund requirements with the organizer. If the two parties cannot reach an agreement, they can report complaints to the market supervision department or the Consumer Protection Association, or file a lawsuit in court to reasonably assert their legitimate rights and interests. According to
public information, Xu Meijing is 50 years old and a Singaporean pop singer. His representative works include "Regret", "Moonlight in the City", "Sunshine Always After the Storm", etc.
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