cover news reporter Zhong Xiaolu
On the eve of Jolin Tsai’s 2024 tour concert in Guiyang, many consumers broke the news that the tickets they bought for the 1,590 yuan ticket were not positioned near the front of the ticket for the 1,290 yuan ticket.
In fact, these lucky people who upgraded to the 1,290 yuan ticket class just suffered a forced refund two days ago.
Jolin Tsai’s concert is about to start, and some viewers have been forced to refund their tickets
html On the evening of April 13, Jolin Tsai’s 2024 tour concert will start at the Guiyang Olympic Sports Center Stadium.
On-site seat map
Concert ticket seat prices are divided into five grades, divided into five prices: 1590 yuan, 1290 yuan, 890 yuan, 690 yuan, and 490 yuan, corresponding to different regions. According to the public location map, the infield ticket price is divided into two ticket stalls: 1290 and 1590. The 1290 yuan is the guest area, and the 1590 yuan is the VIP area. The guest area is located after the 1590vip area.
But less than 5 days before the performance, a manual error in Maoyan's performance came to the forefront.
Ms. Lei grabbed the concert tickets at Maoyan Performance when the tickets were released on February 2 this year, and booked the hotel and high-speed train in advance. But on April 8, she suddenly received a text message from Maoyan Performance saying: The ticket you purchased for Jolin Tsai's concert in Guiyang Station failed to be issued because the order did not comply with the purchase rules, and the refund process will be entered.
“Even though I filled in all the information correctly, I didn’t buy tickets on other platforms, but I was forced to refund the tickets. I grabbed the tickets with all my heart, but now it’s all in vain?” Ms. Lei said that she felt like she was being tricked. After she posted this experience on the Internet, she found that she was not the only one who had this experience. Several viewers who had paid 1,290 yuan in seats were forced to have their tickets refunded. After
complained on multiple platforms, the Maoyan Performance Platform handled her complaint the next day and successfully purchased tickets based on the re-purchase link sent by the platform. The ticket price was 1,290 yuan.
1,290 yuan spectators were "upgraded" to the 1,590 yuan ticket
What she didn't expect was that her seat was upgraded to the 1,590 yuan VIP area as a blessing in disguise. She shared her joy on social media, but it unexpectedly sparked heated discussions.
1290 yuan tickets were refunded and they were "upgraded", causing dissatisfaction among the audience of 1590 yuan tickets
Mr. Wu from Chengdu also bought the tickets for this concert when the tickets were issued. As a loyal fan of Jolin Tsai, he will grab tickets for many concerts. Tickets go to the venue.
was no exception this time. After grabbing a ticket for the VIP area worth 1,590 yuan, he joined the fan group in Guizhou with full expectations. But he was soon poured cold water on it. On April 9, he saw the news in the group that a 1,290 yuan ticket for the guest area was upgraded to the VIP area, and there were a lot of people. Many people's seats were even better than 1,590 yuan. Yuan ticket consumers.
"People in the VIP area spent at least 300 yuan more than people in the 1290 area. Some people even spent more money on priority purchases and invitations, but the seats allocated in the end were not as good as those in the 1290 area. This situation is damaging. Anyone who buys 1590 tickets will be unhappy if they encounter this situation. "Mr. Wu is one of the many complainants. The reporter noticed that there were more than ten people complaining about this situation on Black Cat Complaints.
Some complainants mentioned that consumers of the 1,590-yuan ticket stall have two main appeals. One is that the audience of the 1,590-ticket stall affected by this incident must re-plan their seats, and the requirements are clearly different from those of the 1,290-ticket stall. The second is that the affected The audience in the 1590 ticket booth is placed in the 1290 ticket booth, and the price difference of 300 yuan will be refunded and double the price difference will be compensated.
Mr. Wu believes that as a consumer of the 1,590 yuan ticket, he is not targeting the 1,290 yuan "upgrade" consumer, because at first they also encountered forced refunds and their rights were also violated, but the Maoyan performance seat ticket seller itself appeared A serious work error has been made, and measures should be taken to remedy the situation for the audience in the 1,590 yuan ticket stall.
Maoyan responded: Some 1,290 yuan tickets were refunded due to manual error, and were later adjusted to the 1,590 yuan ticket.
html On April 11, Tianjin Maoyan Live Technology Co., Ltd. responded to the Maoyan refund situation and apologized.mentioned in the response: "On April 8, 2024, this project entered the formal ticket allocation process. Due to manual errors, our company mistakenly determined that some 1,290 yuan ticket stalls were "multi-platform duplicate purchases" and initiated a refund operation.Our company processed a second ticket purchase for this part of the audience at 11:00 on April 9. However, due to the fact that part of the original 1,290 yuan ticket stall had been resold when the problem was discovered, resulting in insufficient inventory; in order to protect the rights and interests of the audience, our company has adjusted some viewers to the 1,590 yuan ticket stall. The inventory of this ticket stall is "duplicate on multiple platforms." For the refunded inventory generated by purchasing tickets, our company will bear all the price differences. "
Maoyan responded
Regarding this response, Mr. Wu and other viewers who bought the 1,590 yuan ticket did not buy it and thought it lacked sincerity.
The reporter noticed that at the bottom of the response, many netizens mentioned: "You can compensate the audience for the 1,290 yuan ticket, However, the rights of the 1,590 yuan audience must not be infringed. No apology will be accepted. If you are sincere, please refund or return the coupon.
html On the morning of 012, the reporter called Tianjin Maoyan Live Technology Co., Ltd. many times, but no one answered.