Qingdao News Network, September 8 (Reporter Zhang Xiaonan and Zhang Liwei) Since the transition to Jiaodong, the Party Committee of Qingdao Airport Group has been actively promoting the construction of Qingdao Jiaodong Airport Party Building Alliance, innovatively developing " The three major projects of party building + security service improvement, party building + epidemic prevention and control linkage, and party building + airport industry agglomeration have signed strategic cooperation with airlines, transportation units, logistics leading enterprises, industry-university-research platforms, and professional research institutions. The agreement is to further strengthen the integration of Hong Kong, industry and city, and industry-university-research cooperation through party building and joint construction, in order to create a good environment for the development of Qingdao's aviation industry, promote the city's higher level of opening to the outside world, and build a hundred-billion-level airport industry. The chain turns on the "red engine".
In the process of creating the party building brand of "Party Flag Piloting, Xingyao Airport", each party branch of the group focused on its own actual innovation and exploration, and strived to create a "new model" for party building to lead business development, and a large number of distinctive party building "sub-brands" emerged. ".
casts a "red command beacon" and comprehensively improves flight operation quality
Qingdao Airport Group Operation Command Center Party Branch adheres to the leadership of party building, further promotes the integrated development of "party building + business", and focuses on "doing practical things, solving difficult problems, and promoting development" At the same time, we will give full play to the role of the party branch as a battle fortress in key tasks such as operation quality improvement, airport safety management, epidemic prevention and control, and major event support, and make every effort to build the "red command beacon" of Qingdao Airport. The
system has carried out the project of "Strengthening Business with Lighthouses", inspiring party members and cadres to take the lead and take responsibilities as an example, effectively establish the management concept of "big operation control", continuously optimize the A-CDM system, realize the integration of air and ground in the airport operation, and continuously improve the operation quality . According to Pan Chao, deputy general manager of the operation command center of Qingdao Airport Group: "With the efforts of all the staff of the branch, in 2021, the flight regularity rate of Qingdao Airport will reach 89.38%, ranking 11th in the country for airports above 20 million, and 2nd in East China. In the first half of 2022, the flight regularity rate was 96.27%, ranking 12th among airports with a level of over 20 million in the country and 2nd in East China."
In 2020, after the outbreak of the new crown epidemic, the party branch organized the "Party Member to Fight" campaign, which quickly A party member commando team was established, and an epidemic information collection seat was established, which was specially responsible for the information collection of passengers who returned to the youth after the quarantine period for entry into and out of the country. Ability to win battles.
"dedicated true feelings" to passengers and paved the way of "truth service"
Qingdao Airport Group Ground Service Department is mainly responsible for passenger ground service guarantee, and is the leading unit of front-line service at the airport. Relying on Wang Yuqian's Model Worker Innovation Studio, the Party Branch of the Ground Service Department has made every effort to build the "Dedication and True Love" party building brand, launched the "Best and Courteous" service brand, and won the "Typical Case of State-owned Enterprise Brand Building" by the State-owned Assets Supervision and Administration Commission of the State Council.
It is reported that the Party Branch of the Ground Service Department adheres to the "five hearts" service of sincerity, meticulousness, caring, patience and peace of mind, and relies on the high-quality resources of Jiaodong Airport to create "Jingqingfei" transfer products and "quick transfer" transfer passenger products. Jiang Wen, deputy director of the ground service department of Qingdao Airport, told reporters: "Since the transfer, we have guaranteed more than 100,000 convenient transfer passengers, and achieved zero breakthrough in the transfer service of Qingdao Airport. Combined with the unique advantages of the comprehensive transportation center of Jiaodong Airport, we Passengers traveling by subway to connect by plane launchedThe "zero-distance" transfer and check-in service has become a "new landmark" for the integrated construction of the five cities in the Jiaodong Peninsula. "
In addition, the Party Branch of the Ground Service Department also launched a series of innovative and representative products in the civil aviation industry, such as "paperless travel" smart products, "special passengers" humanistic service products, and "silent passengers" luggage service products. "Service Product Library" has formed a benchmarking service model, and has successively won honors such as Qingdao Respect for the Elderly and Civil Aviation Service Window Top Ten Civil Aviation Service Window in the province's transportation system. Door" service
Qingdao Airport Airport Business Development Co., Ltd. constantly innovates the working mechanism and methods of party building, and promotes the integrated development of party building business with "brand" management, so that the branch's pioneering is reflected in the "brand", and the competition of party members is reflected in the post. Let the effectiveness of party building be reflected in the improvement of services. With the great improvement of information services and maternal and child services, we will promote the construction of a humanistic airport and contribute to Qingdao's building of a happy city that is livable, business, travel, and tourism.
Qingdao Airport Information Service Ambassador "leads the industry development" With the goal of "achieving a first-class brand", it is mainly responsible for passenger inquiries in the terminal building, special situation plan guarantee services and volunteer management, and undertakes "door-to-door" services for special passengers. In addition, a flagship mother and baby room with complete service facilities has been launched, with an area of about 94 square meters. In terms of functional design, considering the diversified needs of mother and baby passengers, there are toilet areas, nursing areas and rest areas. There are many functional areas such as area, entertainment area, nursing area, reading area and public rest area for accompanying family members, and are equipped with baby diapers, wet wipes, cotton soft towels and other supplies, which are convenient for mother and baby passengers to pick up and use. According to Qingdao Airport Airport Business Development Xing Wen, deputy manager of the passenger service department of the Co., Ltd., said: "The mother-infant room is also equipped with a variety of intelligent facilities such as remote intelligent call bells, smart cabinets for sale, and electric intelligent breast pumps, which further enhances the intelligent level of mother-infant services. Since March this year, it has served nearly 600 groups of mother and child families. "
"Party building leads the business dream to set sail", helping to create a new pattern of business services for win-win cooperation The party branch of the company in business management has established a general pattern of "one game of chess" for party building work, united with businesses to resonate at the same frequency and promote each other, build an airport business party-mass service center, and create a party building development integration of organizational co-construction, resource sharing, and development and consultation. platform, and explore new business forms of business management. Focusing on meeting the new needs of the masses for better air travel, we will expand and strengthen characteristic business and trade, and build a business "same quality and same price in the same city" comprehensive management system , including unified cashiers, star rating, etc., All the shops that have opened have fulfilled the promise of "same quality, same price in the same city", so that tourists can understand shopping and consume with confidence. Collect opinions and suggestions for merchants, study and implement the door-to-door service mechanism, and combine the actual business operation, "active door-to-door" for merchants to handle business, realize Let the employees of the merchants "do not go out, run less errands", fully act as a "connecting heart bridge", do a good job in business management "waiters", and enhance the sense of belonging and happiness of the merchants. The
"airport business party group service provides our merchants with a great Great convenience, this is the first stop for us to understand airport culture and airport business, and it is also the power station for us to improve the level of business services. "The person in charge of the terminal business Fuzhou Haowang Company highly praised the party-mass service of the airport business. Create a new highlight of Qingdao's urban brand display, improve the station, and enlarge the pattern, for Haier , Hisense , Tsingtao Brewery, Song Qingdao well-known brands such as Er and Laoshan Tourism provide high-quality areas, preferential prices, etc., and jointly build a city brand experience hall to focus on displaying the city's image.
Qingdao Airport Group Party Secretary and Chairman Jiao Mingwei said: "The airport is the city's opening to the outside world. , Civilized image window, comprehensive service platform. Since the beginning of this year, the Party Committee of the Airport Group has always adhered to the principle of 'taking the Party building as the greatest political achievement', persistently promoting comprehensive and strict Party governance, innovating and exploring the 'airport path' that deeply integrates Party building and business work, and making good use of practical front-line work. The "Typical Guiding Method" is used to build a strong "battle fortress", and the foundations of epidemic prevention and control and safe production have been effectively consolidated. "
In the next step, the Party Committee of the Airport Group will continue to thoroughly implement the provincial and municipal Party congresses.Spirit, promote the normalization and long-term improvement of work style and ability, adhere to the leadership of party building to promote development, strengthen the foundation and cast the soul to promote transformation, continuously improve the position and enlarge the pattern, according to the general idea of "fixing the basic plan and expanding the main business", Promote the implementation of the SCO international aviation hub strategy of "world-class, domestic leading" in an all-round, three-dimensional and endogenous manner. We will always keep in mind the tenet of "people's civil aviation for the people", take the development of "VIP+" as the starting point, and integrate and revitalize the airport's high-quality business travel resources such as VIPs, hotels, and commerce. The new development situation of "smooth flow of people and smooth flow of goods" will help the construction of a socialist modern international metropolis in the new era with practical actions, and welcome the successful convening of the 20th National Congress of the Communist Party of China with practical results.
