A sudden outbreak of new coronary pneumonia has made 2020 extraordinary. The whole country, from medical staff to ordinary people, from individuals to enterprises, is fighting the epidemic with all its strength. As a member of the health industry, the national brand project is selected as a part of the enterprise. Infinitus (China) Co., Ltd. has the responsibility to respond as soon as possible and join the fight against the national epidemic prevention and control. Under the premise of strict prevention and control, ensuring the health and safety of employees, and obtaining the approval of local government departments and passing relevant inspection and epidemic prevention work, Infinitus has responded to the call of the country to fully resume production and ensure market supply. On February 18th, Infinitus took the cloud tour for the first time, inviting consumers and business partners to watch Infinitus Xinhui production base, Yingkou production base, logistics distribution, and customer service center through online live broadcast. .
Picture description: Through the “cloud tour”, Infinitus showed the public the safety of the production base and resumed production.
Through the cloud tour, the majority of consumers witnessed the “transparent factory” of Infinitus-Yingkou and Xinhui production bases Strict operation process, understanding of the craftsman spirit of source control of high-quality products, in-depth understanding of quality control in the production process, and let everyone know that Infinitus has higher requirements for production hygiene and quality control in special times, higher standards, and abide by The quality concept of "100 -1 = 0" gives consumers peace of mind.
Epidemic prevention and resumption of production with both hands
The primary condition for resumption of production is to ensure safety. Regardless of whether it is under the epidemic or not, Infinitus has always followed the highest standards of hygiene and safety. In addition to wearing masks, measuring body temperature, reporting physical conditions, etc., every staff member entering the production workshop must also undergo secondary disinfection, that is, put on a white clean suit and shoe covers once again. , Hands go through a series of actions such as secondary cleaning and disinfection. The cleanliness of the workshop reaches 100,000, which is equivalent to the cleanliness of a general surgical operating room.
Picture description: The employees in the production workshop strictly implement the prevention and control measures, wearing masks, gloves and other complete equipment
Picture description: In the workplace, the staff disinfects the door handle many times
In order to meet the shortage of supply demand in the market, Since the resumption of production, the two major production bases of Infinitus have immediately begun to limit their production capacity, and have formulated multiple guarantee plans to support supply in terms of material arrival, material inspection, personnel preparation, equipment maintenance and epidemic prevention and control.
Picture description: Infinitus production base workshop began to resume production.
In terms of logistics and distribution, Infinitus adopts timely mutual allocation among multiple warehouses, quickly starts stocking across warehouses, and uses inventory as much as possible to match customer orders, and also adopts hot sales The way the products are distributed nationwide in one warehouse allows each customer to receive the goods faster.
In response to customer inquiries, the Infinitus customer service center has fully launched a remote office mode to provide smooth online manual services. The customer's phone demand ensures that more than 90% of the calls are answered by a staff member within 20 seconds.
achieves zero obstacles to "cloud office"
In addition to ensuring market supply in production, logistics, supply chain and other links, Infinitus has also launched a series of employee care measures to ensure that employees return to work, such as launching a variety of "cloud office" tools, corporate employees Flexible selection of digital tools to achieve zero barriers to work at home, while also giving care and benefits to employees in special periods.
Overcome the difficulties together and help each other in the same boat. No winter will not pass, and no spring will not come.
In this special period, Infinitus will actively fulfill its corporate social responsibilities, fully respond to the call of the country, control production with higher safety production standards, and ensure market supply. Infinitus will continue to uphold the core values of "Thinking and benefiting people", adhere to the corporate mission of "Promoting China's excellent health culture and creating a balanced, prosperous, and harmonious healthy life" to provide consumers with high-quality Chinese herbal health products and services .
