On November 23, a Shanghai Porsche employee was accused of “owing 600 yuan in freight to the driver of Lalamove, and after paying it, he complained through the platform, causing his account to be blocked.” This incident once topped the list of hot searches on Weibo. Porsche and Lalamove responded one after another.
On November 25, Nandu reporters learned that Lalamove responded again that the driver involved was suffering from illness and had difficulty living, and that funds had been allocated to provide care and funding for his follow-up treatment.
What happened began with a farce at the Porsche store. A man posted a video saying that after a Porsche employee placed an order on the Lalamove platform, he moved the goods from the third floor to the next floor and placed them according to the other party's request. The previously agreed fee was 600 yuan, but after the goods were moved, the other party "I don't admit it anymore." Later, although the other party paid the shipping fee, he complained to the platform, which "resulted in the platform banning his account and being unable to continue working." When he came to communicate, he was "beaten by the staff." In the video posted online, the driver was very emotional, and the on-site staff also angered the driver many times, and the communication between the two parties failed.
video involved.
Porsche:
A settlement was reached that day
At about 23:00 on November 23, Porsche issued a statement on the matter, saying that on November 2 On the 1st, a dispute occurred between the partner project team (Qianwei Consulting Shanghai Co., Ltd.) and the staff of the freight platform. Porsche has learned the details from the person involved as soon as possible. The person involved is a regular employee of the partner, and the partner It was confirmed that the dispute between its employees and the freight platform employees had been further resolved with the intervention of relevant departments, and both parties had reached a settlement on the same day.
According to the incident description released by Qianwei Consulting (Shanghai) Co., Ltd., after the company received the goods, the driver of Lalamove claimed that he required the company to pay an additional fee of 600 yuan because he moved the goods from the third floor to the first floor when picking up the goods. Since company personnel did not know this information in advance and had questions about the amount of the additional handling fee, they first verified the situation with the shipper and asked Lalamove to determine the amount . In order to solve the problem as soon as possible, the company paid an additional handling fee of 600 yuan on site.
It said, “Due to his excited words and deeds, considering the safety of the scene, company personnel and on-site security tried to comfort and dissuade the driver, hoping to stabilize his mood, but during the dissuasion process, there was slight physical contact and pushing. ,In order to properly handle the dispute, the company subsequently called the police. After further mediation by the police, the company personnel and the driver reached a settlement over the incident".
Lalamove:
has never had its account banned, but has visited and helped
. After the driver and Porsche reconciled, the focus of the dispute fell on the Huolala platform’s ban on the driver’s account. According to online information, Mr. Liu, the driver of Lalamove, said that after the incident, his account on the Lalamove platform received a warning prompt. Currently, the account can participate in grabbing orders, but cannot win.
In response to this, on the evening of November 24, Lalamove also issued a statement on the matter, saying that the platform has never banned the account due to the incident, and has not deducted behavioral points. The driver’s account has always been in a normal state and can grab orders and receive orders normally. There is no such thing as "blocking the account first and then unblocking it". After the incident on November 21, Master Liu had many orders completed between the 22nd and 24th.
On November 25, Nandu reporters learned that Lalamove responded again, saying that it had paid attention to the controversial dispute between users and drivers over transportation costs. After learning that the driver in question, Master Liu, was ill and had difficulty living, he Went to the hospital for a visit on the 25th.After understanding his illness and family situation in person, special funds have been allocated from the Lalamove Driver Care Fund to provide care and support for Master Liu's follow-up treatment. On November 23, a Shanghai Porsche employee was accused of “owing 600 yuan in freight to the driver of Lalamove, and after paying it, he complained through the platform, causing his account to be blocked.” This incident once topped the list of hot searches on Weibo. Porsche and Lalamove responded one after another. On November 25, Nandu reporters learned that Lalamove responded again that the driver involved was suffering from illness and had difficulty living, and that funds had been allocated to provide care and funding for his follow-up treatment. What happened began with a farce at the Porsche store. A man posted a video saying that after a Porsche employee placed an order on the Lalamove platform, he moved the goods from the third floor to the next floor and placed them according to the other party's request. The previously agreed fee was 600 yuan, but after the goods were moved, the other party "I don't admit it anymore." Later, although the other party paid the shipping fee, he complained to the platform, which "resulted in the platform banning his account and being unable to continue working." When he came to communicate, he was "beaten by the staff." In the video posted online, the driver was very emotional, and the on-site staff also angered the driver many times, and the communication between the two parties failed. video involved. Porsche: A settlement was reached that day At about 23:00 on November 23, Porsche issued a statement on the matter, saying that on November 2 On the 1st, a dispute occurred between the partner project team (Qianwei Consulting Shanghai Co., Ltd.) and the staff of the freight platform. Porsche has learned the details from the person involved as soon as possible. The person involved is a regular employee of the partner, and the partner It was confirmed that the dispute between its employees and the freight platform employees had been further resolved with the intervention of relevant departments, and both parties had reached a settlement on the same day. According to the incident description released by Qianwei Consulting (Shanghai) Co., Ltd., after the company received the goods, the driver of Lalamove claimed that he required the company to pay an additional fee of 600 yuan because he moved the goods from the third floor to the first floor when picking up the goods. Since company personnel did not know this information in advance and had questions about the amount of the additional handling fee, they first verified the situation with the shipper and asked Lalamove to determine the amount . In order to solve the problem as soon as possible, the company paid an additional handling fee of 600 yuan on site. It said, “Due to his excited words and deeds, considering the safety of the scene, company personnel and on-site security tried to comfort and dissuade the driver, hoping to stabilize his mood, but during the dissuasion process, there was slight physical contact and pushing. ,In order to properly handle the dispute, the company subsequently called the police. After further mediation by the police, the company personnel and the driver reached a settlement over the incident". Lalamove: . After the driver and Porsche reconciled, the focus of the dispute fell on the Huolala platform’s ban on the driver’s account. According to online information, Mr. Liu, the driver of Lalamove, said that after the incident, his account on the Lalamove platform received a warning prompt. Currently, the account can participate in grabbing orders, but cannot win. In response to this, on the evening of November 24, Lalamove also issued a statement on the matter, saying that the platform has never banned the account due to the incident, and has not deducted behavioral points. The driver’s account has always been in a normal state and can grab orders and receive orders normally. There is no such thing as "blocking the account first and then unblocking it". After the incident on November 21, Master Liu had many orders completed between the 22nd and 24th. On November 25, Nandu reporters learned that Lalamove responded again, saying that it had paid attention to the controversial dispute between users and drivers over transportation costs. After learning that the driver in question, Master Liu, was ill and had difficulty living, he Went to the hospital for a visit on the 25th.After understanding his illness and family situation in person, special funds have been allocated from the Lalamove Driver Care Fund to provide care and support for Master Liu's follow-up treatment. Source: Southern Metropolis Daily has never had its account banned, but has visited and helped
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