Cover News reporter Yao Ruojun
Recently, Ms. Liang complained on the cover news help reporting platform that she bought a ticket for the most expensive area of the concert, but when she arrived, she found that she could not see the stage. row to the back of the audience’s heads.” In addition, the screen above the area where she was sitting that was used to broadcast the stage footage in real time was broken during the performance. Some areas could not be displayed and were in a black screen state. This problem was not resolved until the end of the concert.
On-site shooting that day (photo provided by Ms. Liang)
In response, she hopes that the official can respond and provide certain compensation. On May 17, a cover news reporter contacted Chengdu Zhantai Culture Media Co., Ltd., the organizer of the concert. The staff said that the relevant person in charge was on vacation and was temporarily unable to reply.
Consumers
The most expensive ticket price cannot see the stage
The screen is broken throughout the performance
html On April 1, Ms. Liang purchased an in-field ticket for the Soda Green concert in Chengdu on May 5 for 1,580 yuan through official channels. This ticket price is the most expensive ticket price for this concert. On May 5th, she originally went to watch the performance in a happy mood. After arriving and sitting down, Ms. Liang found that she was in the VIP area seat in row 6. Since the seat was not raised, she could not see the stage.Ms. Liang’s ticket purchase record
“When I sat down, I could see the backs of the audience’s heads in the front row. People would stand up during some exciting songs, but no matter whether they were sitting or standing, they couldn’t see the stage. "Ms. Liang told reporters that the seat she was sitting in was randomly arranged by the official after purchasing the ticket, and she could not choose. "The first 7 rows in the 1580 area are not raised, and the 7 rows are mediocre. Shouldn't this be the case when purchasing the ticket? Provide reminders and explanations before ticketing? "
The picture above shows Ms. Liang's perspective of watching the performance.
The reporter's search found that in addition to Ms. Liang, many consumers who went to watch the performance had the same feeling. Some netizens posted on social platforms, "Don't buy 1580 if you are taller than 1.8 meters tall in Soda Green Chengdu." Many viewers who bought the 1,580 yuan ticket said in the comments that they "can't see it." "I'm over 1.5 meters tall and I haven't seen the stage all night."
Other consumers on the Internet said that they could not see the stage after purchasing tickets for 1,580 yuan.
Other consumers on the Internet also said that they could not see the stage after purchasing tickets for 1,580 yuan.
In addition, at the concert site, there was a four-sided screen above the stage. , used to broadcast stage images in real time during the performance. The screen above where Ms. Liang was sitting was partially black throughout the performance. "When I first entered the venue, the screens were all good, so I didn't care." Ms. Liang said that starting from the first song, she found part of the screen was black. "At first, I thought it was special effects, until the second and third songs Song found that the screen was broken. We also reported it to the staff, but it was not repaired until the end of the concert. The relevant staff of the organizer were on vacation. "I spent the highest ticket price, but I watched a performance where I couldn't see the stage or the screen. The organizer couldn't even meet the most basic viewing requirements, and didn't provide product details when issuing tickets. Responsibility." In this regard, Ms. Liang hopes that the official will apologize, respond, and provide a certain percentage of the fare. Relevant information from
shows that the main organizer of this concert is Chengdu Zhantai Culture Media Co., Ltd. On May 17, the reporter called the company's phone number. The staff member who answered the phone said that the relevant personnel responsible for the show were on vacation and could not reply for the time being.
"I know that something like this happened during the performance that day. After it happened, we have been in contact with the venue and actively solved the problem throughout the process."The staff member told reporters that due to line problems, the screen has not been restored. "I don't know the specific technical situation. The staff responsible for the project is currently on vacation and cannot respond to consumers' demands for the time being. "
Lawyer
can file a complaint with the Consumer Council for rights protection
Lawyer Zhu Jieping, founding partner of Taikunlu, said that in this incident, if Ms. Liang can prove that she actually purchased the ticket because she could not see the concert stage from her seat and the broadcast screen was damaged, causing her If the contractual purpose of attending the concert cannot be achieved, Ms. Liang can apply to the court to terminate the contract and the concert payee to refund the concert ticket and the resulting transportation expenses and other related losses.
If the parties can negotiate on this matter. If consensus can be reached through negotiation, the matter can also be handled through mediation. At the same time, consumers can also complain to the Consumer Rights Protection Committee
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