On the evening of May 11, JJ Lin’s 2024 tour concert kicked off at Jinan Station. Some audience members shouted “refund tickets, change seats” due to seat viewing angle issues. Netizens said that "the 980 yuan ticket cannot be seen on the screen."
In this regard, the staff of Damai.com customer service hotline said that the problem will be fed back to the organizer for verification. Whether the ticket can be refunded will be subject to the verification result. The reporter contacted the organizer Shandong Youpeng Cultural Development Co., Ltd. several times, but no one answered the phone.
Netizen complained:
bought the ticket for 980 yuan. The seat was arranged behind the railing and you couldn’t even see the screen.
The reporter contacted one of the fans and she said that she bought the ticket through the Damai platform and the ticket price was 980 yuan. However, when I entered the venue, I found that the arranged seats were blocked by railings, which greatly affected the impression of the concert. "There were people shouting for refunds in the concert hall and in the stands. They shouted very loudly before the concert started. A short while after the concert started, they shouted again in the stadium."
From the video she posted, it can be seen that most of the direction facing the performance stage and the big screen is blocked by the railings. During the communication, the fans repeatedly emphasized: "It's not that we can't see clearly from that position, it's that we can't see it. It's tightly blocked." Reality".
In the interview, she said that she entered the venue a little late, and her seats were in row 11, row 27, seats 40 and 41. She found that the seats were all covered with railings in front of them and could not be seen at all, and there were no seats on the stools that should have been reserved in advance. After placing the glow sticks, I found no feedback from the staff.
Through the search on social platforms, the reporter found that many netizens posted videos and pictures saying that they had bought pillar tickets and had poor visibility, and shouted on the platform that Damai Ticketing would refund the tickets.
Damai.com customer service:
will be fed back to the organizer for verification. Whether the ticket will be refunded will be subject to the verification result.
The reporter contacted the Damai.com customer service hotline. The staff said that if the staff did not intervene at the concert, they should think that the seats did not exist. Occlusion problem. "If you really think that the seats are blocked, you can provide the order, on-site pictures, and pictures of the obstruction. We will feedback it to the organizer for verification, and then a specialist will handle it." Regarding the issue of whether the ticket can be refunded, the staff member said that the feedback will prevail.
Reporters learned from Damai.com that the organizer of JJ Lin’s Jinan concert is Shandong Youpeng Cultural Development Co., Ltd. Subsequently, the reporter contacted the event organizer multiple times, but no one answered the phone.
reporters noticed that since the beginning of this year, concerts have been held all over the country, and the issues related to consumer rights are also quite prominent, causing heated discussions on the Internet many times. Among them, people who bought concert tickets worth thousands of yuan but could not see the singer almost the whole time have been exposed many times. It has also become a typical case in the "Analysis of Hot Topics in Complaints Accepted by the National Consumers Association in the First Half of 2023".
Source: New Yellow River, Morning News
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