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Recently, ticket sales for Jay Chou's Hangzhou concert have been booming, and the difficulty of getting a ticket has made many fans feel anxious.
In order to alleviate this situation, Damai.com has launched a "ticket waiting list" service to provide a glimmer of hope for fans who have not grabbed tickets. However, after this service charged a 6% waiting service fee, it triggered extensive discussions and doubts among netizens.
It is understood that Jay Chou's Hangzhou concert will be held four consecutive times at the Hangzhou Olympic Sports Center from April 18th to 21st. This news has attracted enthusiastic attention from fans as soon as it was announced. However, during the official pre-sale and secondary ticket sales, the tickets were quickly sold out.
Many netizens expressed confusion and dissatisfaction with this. They believe that since the tickets have been sold out, why should they charge additional service fees to get fans who had no hope of buying tickets to buy again? Some netizens bluntly said: "This is like being cut twice. The ticket seller's statement that service fees will be added to operational and technical costs is too far-fetched."
In this regard, Damai.com customer service said that it will charge 6%. The standby service fee is based on the consideration of platform technology development and operation and maintenance costs. At the same time, customer service also emphasized that the platform has made a written explanation on the waiting list payment interface and promised that if the waiting list is unsuccessful, all handling fees and prepaid tickets will be refunded.
However, this explanation failed to completely quell netizens’ doubts. Some netizens pointed out that when launching standby services, platforms should explain the charging standards and uses of service fees more openly and transparently to eliminate consumer doubts.
In addition, some netizens have questioned the fairness and transparency of the waitlist service. They believe that the platform should ensure fairness and impartiality during the waiting process and avoid problems such as "internal operations" or "ticket scalping". At the same time, platforms should also disclose ticketing information, product quantities, after-sales services and other information in a timely manner to protect consumers’ right to know and choose.
In fact, as early as November last year, Damai launched the waitlist function, which requires a handling fee of 6% of the total ticket price. At that time, Damai customer service stated that the service fee was based on platform technology development and operation and maintenance costs, and currently only some concerts have enabled the waitlist function.
Before the waitlist is unsuccessful, the order can be canceled at any time, and the 6% service fee will be refunded. Once the waitlist is successful, it will be converted into a formal order. If the rules indicate that the ticket cannot be refunded, the waitlist ticket cannot be refunded. At the same time, all replacement tickets are regular tickets with after-sales guarantee.
Take Wilber Pan's "Crazy Love" tour concert in Nanjing as an example. The ticket price is 1,280 yuan. If consumers choose to wait to buy tickets, the total fee they need to pay will reach 1,356.8 yuan, of which the waiting service fee is 76.8 yuan.
The most important thing is that a refund fee of 30% of the order price will be charged for ticket refunds, which is relatively high. After all, the audience cannot predict whether there will be an emergency six months later and will not be able to attend the show and refund the ticket.
Even some shows require VIP top-up before continuing to purchase tickets, which is completely unreasonable. The Consumer Protection Commission once issued a document stating that this infringes on the legitimate rights and interests of consumers and is suspected of bundled sales.
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