On March 23, the account "Maoyan Performance" of Beijing Maoyan Culture Media Co., Ltd. issued a statement regarding the inconsistency between some users' order results and purchase requirements for [JJ Lin JJ20 World Tour Concert - Suzhou Station]: In recent days, it has received information from relevant users After feedback on the situation, we immediately conducted comprehensive systematic and multiple rounds of repeated inspections of all orders involved, and finally verified and confirmed that no system abnormalities occurred during this period.
We have repeatedly checked the product operation logs of all relevant users and confirmed that the result of the inconsistency between the user's actual purchase and the demand is because the user exits the original project page when placing an order and returns to the homepage to click on other advertising spaces, thus entering another popular project in the same city. For this part of the order, the final order item [Guoyuan v3-2024 Hacken Lee "Xian Continues" Tour Concert·Suzhou Station] is currently based on the tiered refund rules previously stipulated by the organizer (0:00 on March 14 - March 27 At 24:00 on the same day, if the audience needs to refund the ticket, a handling fee of 50% of the ticket price will be charged).
In addition, we have been paying attention to the feedback and demands of this group of users in recent days, and negotiated with multiple parties to finally reach a decision to cancel the handling fee for these users. Scope of refund fees: Orders that mistakenly purchased tickets for [Guoyuan v3-2024 Hacken Lee "Sign Continues" Tour Concert Suzhou Station] between 20:00 and 22:00 on March 18 and have applied for a refund before the announcement is issued. Return method: Return to the original route within 3 working days.
[Source: Maoyan Performance]
-
-
-
-
-
-
-
-
-
-