Chao News Client Commentator Chen Jiang Internet Screenshot Recently, a scene occurred in the Qinling Sibao Science Park in Xi'an, Shaanxi Province, causing a storm. According to reports, when tourists were visiting the park, they were told that the variety show "Happy Restart" w

Chao News Client Commentator Chen Jiang

Internet screenshot

Recently, a scene happened in Qinling Sibao Science Park in Xi'an, Shaanxi Province, causing a storm. According to reports, when some tourists were visiting the park, they were told that the variety show "Happy Restart" was being recorded, and they were asked to wait at the door until the filming was over. As a result, some tourists were not able to see the giant panda Qizai they had longed for. Video from the scene showed that many tourists expressed dissatisfaction and became quite excited. Later, the scenic spot and the producer both apologized and promised to reimburse everyone's ticket fees and provide an additional one-day ticket.

We must admit that the recording of variety shows does require certain public resources and space. But this does not mean that variety shows can ignore the rights and needs of tourists, especially when these resources should be shared by the public. In the case of the Qinling Sibao Science Park, tourists bought tickets to enter the park in order to see giant pandas and other rare animals up close and enjoy the harmonious beauty of nature and animals. However, due to the recording of the program, they were deprived of this basic need, which is an obvious violation of the rights of tourists.

So, as a scenic spot, how should we deal with such conflicts? The answer is simple, that is, putting tourists first. As managers and service providers of public resources, the primary responsibility of scenic spots is to ensure tourists’ tour experience and safety. When program recording conflicts with tourists’ rights and interests, scenic spots should stand on the tourists’ side and give priority to their needs and interests. Specifically, scenic spots can minimize the impact and interference of program recording on tourists by making advance announcements, adjusting tour routes, and adding temporary viewing spots. You can also communicate and coordinate with the program team to find a solution acceptable to both parties.

Unfortunately, the scenic spot did not fulfill this responsibility well this time. Although the scenic spot and the producer expressed their apologies afterwards, the apology cannot make up for the lost viewing experience of tourists. More importantly, this incident has had a considerable negative impact on both the scenic spot and the program team. For the scenic spot, tourists' dissatisfaction and disappointment may reduce its reputation and appeal; for the program team, it may cause the public to question its professionalism, thereby stimulating public sentiment against the program.

To be fair, the recording of variety shows itself is not necessarily the source of the problem. The key lies in how to find the balance between entertainment and public experience. In fact, today with the rapid development of commercialization, the integration of variety shows and the cultural tourism industry has become a trend. This integration can not only bring more traffic and attention to scenic spots, but also provide richer and more vivid shooting scenes for variety shows. However, this integration must be based on the rational use of public resources and respect for the rights and interests of tourists, and cannot be at the expense of tourists' tour experience.

It should be pointed out that this incident also highlighted the public's dissatisfaction with "star privileges". As public figures, celebrities enjoy higher attention and influence, but this does not mean that they can ignore the rights and feelings of others and have special rights over others. In front of tourists who have been waiting in line for a long time, the statement that "variety shows have priority" obviously made many tourists dissatisfied and disappointed. Therefore, both scenic spots and program groups should learn from this and pay more attention to channeling and appeasing public emotions to avoid similar incidents from happening again. After all, in scenic spots, "tourists first" is the most upright way to treat guests.