Chao News client reporter Shi Wen
purchased Hetian jade in multiple "mining area" live broadcast rooms on a certain platform. The anchor said that the new store was not allowed to use yellow carts. After adding the customer's WeChat transfer transaction, the "Hetian jade" received was ten Marble for a few bucks.
Screenshots of netizen comments
On November 11, after Chao News reporters exposed the recent issue of Hetian jade purchased in multiple live broadcast rooms as fakes, many netizens reported that they, family members and friends also purchased fake jade online. Experience (click to read previous reports).
When the fake jade was submitted for inspection, the staff of the Zhejiang Provincial Jewelry and Jade Appraisal Center told reporters: "Most of the people who buy fake jade and shoddy jewelry and jade products are middle-aged and elderly people. Many of them do it out of preference. Over time, they accumulate The quantity purchased was not large, and many of the so-called certificates were fake. "
Reporter Shi Wen. Photographed by
Some netizens and reporters also said: "Two years ago, my dad bought 30,000 yuan of jade online. My family felt that he was cheated, but the old man was unwilling to claim for compensation because of his face." And this The mentality of choosing to "keep peace of mind" after "succumbing to a loss and being cheated" actually fuels the arrogance of manufacturing and selling counterfeit goods to a certain extent.
Some netizens commented on the thread and asked: In situations like this, shouldn’t the platform be held responsible?
The two places joined forces to issue refunds one after another in the live broadcast room of fake Hetian jade.
On the evening of November 11, the reporter went to the Nanyuan Police Station in Linping, Hangzhou, where he was registered, to call the police because he was unable to claim compensation for fake jade purchased online.
The police station called the police late at night and took notes. Photographed by reporter Shi Wen.
The police handling the case believed that the three live broadcast rooms selling fakes were suspected of fraud: the anchor claimed that the front-line shipments were made from the mining areas in Hotan, Xinjiang, but the logistics information showed that they were all under the jurisdiction of Lixin County, Bozhou, Anhui. Packages are picked up in villages and towns, and there is no specific address, and the sender's mobile phone number is also empty.
The police recommended that reporters report and complain to Bozhou, Anhui while calling the police in Hangzhou. After completing detailed notes at the police station late at night on the 11th, the reporter made a report and complaint to the Bozhou Police and the Market Supervision Bureau on the morning of November 12.
Screenshot of SMS on reporter’s mobile phone
Yesterday at around 2 pm, the reporter’s mobile phone received a message from the Anhui Provincial Market Supervision and Administration Bureau: Complaints submitted were sent to Bozhou Lixin County Market Supervision and Administration Bureau for processing. Subsequently, starting from 4 pm yesterday, the customer service staff of the three live broadcast rooms added by the reporter on WeChat began to issue refunds one after another.
So far, reporters have received refund links from the customer service staff of the two live broadcast rooms. However, when the reporter asked the other party to send the return address and contact information and send the items back by express delivery, both sellers refused to provide addresses and phone numbers. One of the customer service staff even replied to the reporter: "We don't want the items anymore. You Just put it in a flower pot and play.”
WeChat chat history
WeChat chat history
With the joint efforts of Hangzhou Linping Public Security Bureau and Bozhou Lixin Market Supervision Bureau, more than half of the follow-up claims for fake Hetian jade purchased by reporters online have been completed. Through this experience, the reporter believes that consumers who have doubts about the authenticity of products they have purchased online can bravely stand up to safeguard their rights and interests, report to relevant departments, and promptly prevent more counterfeiting and counterfeiting activities.
Netizens questioned whether the platform needs to bear responsibility, and lawyers gave answers
Today, more and more consumers choose to consume online.
is like the three fake Hetian jade live broadcast rooms that reporters saw on the platform's "recommended" channel. All of them were suspected of fraudulent transactions after being promoted on the platform.
Screenshot of netizen comments
Some netizens also raised questions: In a situation like this, shouldn’t the platform bear responsibility? What responsibility should the
platform bear? In this regard, the reporter consulted lawyers from three law firms in Hangzhou. Several lawyers at
said: “According to the existing relevant legal provisions, platforms have the unshirkable responsibility to strictly review and effectively supervise merchants, both in terms of social responsibilities and legal regulations.If a platform fails to exercise due care and prudence, causing consumers to suffer financial losses due to the purchase of counterfeit and shoddy goods, then consumers have the right to claim compensation from the platform. "
In addition, for platforms that fail to perform corresponding obligations, regulatory agencies can also use various administrative penalties such as fines and orders to suspend business for rectification in accordance with legal provisions.
Therefore, platforms must improve their merchant management and consumer protection systems and actively respond to various If you have any complaints, take the initiative to investigate counterfeit and shoddy goods, otherwise you may face serious legal consequences. In product incidents, the role and responsibility of the platform cannot be underestimated.
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