At present, as the fifth son of SF Express, Fengchao has not inherited the soft power and consumer reputation of the parent brand, and it is difficult to see the background of SF Express. @新Entropy Original Author丨Gu Twenty Editor丨Fern Ying The express cabinet downstairs in the c

At present, as the fifth son of SF Express, Fengchao has not inherited the soft power and consumer reputation of the parent brand, and it is difficult to see the background of SF Express.

@新tropy Original

Author丨Gu Er Editor丨Fern Ying The express cabinet downstairs in

community is going to the capital market. Recently, Fengchao Holdings submitted a listing application to the Hong Kong Stock Exchange. With the submission of the prospectus, many criticized service income began to surface.

According to business division, Fengchao's revenue is mainly divided into three parts: express terminal distribution services, consumer intelligent delivery services, and value-added services. Among them, the prospectus shows that from 2021 to 2023 and the first five months of 2024, Fengchao will charge Changcun for approximately 430 million, 460 million, 517 million and 208 million packages stored in Fengchao smart cabinets. fee.

The so-called free deposit fee, also known as detention fee, is a charging item launched by Fengchao in 2020. Each express delivery can be stored for free for 18 hours. After that, it will be charged 0.5 yuan per hour, with a maximum cap of 3 yuan. According to this charging standard, calculated as a minimum of 0.5 yuan, Fengchao can charge a total of 808 million yuan in express overtime fees in the past three and a half years.

Broken down, from 2021 to 2023, Fengchao earned 215 million yuan, 230 million yuan, and 259 million yuan through this revenue respectively, and the overall trend is continuing to increase. Although the income is good, Fengchao is also controversial if it wants to take advantage of this income. When

first launched the overtime charging function in 2020, the Hangzhou Dongxinyuan Community Owners Committee announced the suspension of the use of Fengchao lockers, and many communities in Hangzhou, Shanghai, etc. also issued suspension notices; the China Consumers Association and the State Post Bureau also publicly stated, " There should be no separate charges within a reasonable storage period."

Fengchao subsequently extended the free period from 12 hours to 18 hours, and charged 0.5 yuan for every 12 hours after the timeout, with a cap of 3 yuan and has been implemented to this day.

But to this day, many consumers still insist on fighting for their rights and interests with Fengchao. For example, not long ago, a Shanghai Yifa student sued Fengchao and won the case for "failure to inform the recipient of the management period and charging standards before charging." Fengchao, who was interviewed for this matter, also launched a new notice on its official account and SMS interface. template.

is not only unflattering to consumers, but also couriers are quite critical of Fengchao Express Cabinet’s operating model. Fengchao’s prospectus shows that couriers need to pay a service fee of 0.2 yuan to 0.4 yuan when delivering packages. However, media interviews show that in actual operation, couriers pay for such "service fees" out of their own pockets, but may also face problems such as customer complaints and abnormal pickup codes.

Both consumers and couriers are unhappy. The express cabinet industry where Fengchao is located is also facing competition and elimination from express delivery stations.

In 2023, the number of rookie stations will exceed 170,000. In contrast, with the popularity of express stations, the advantages of smart express cabinets are gradually becoming smaller. Although the cost of express delivery stations is higher than that of smart express cabinets, it is obviously more flexible for couriers to deal with people at the delivery stations than with machines.

At the express delivery station, staff can help with warehousing and entry, which saves time and effort and improves efficiency. However, if it is delivered to a smart express cabinet, it will cause user complaints due to overtime charges.

At the same time, relevant policies also have strict requirements for express delivery. On March 1, 2024, the upgraded new express delivery regulations were officially implemented, clearly stating that anyone who uses smart express boxes, express service stations, etc. to deliver express parcels without the user's consent will be fined 10,000 to 30,000 yuan if the circumstances are serious. fine.

is in a situation where supply and demand are not prosperous and market supervision pressure is increasing. Fengchao is also reducing the number of express lockers on the market. According to the annual report of its main express locker supplier Zhilai Technology , revenue in 2023 dropped 53.02% year-on-year to 410 million yuan, with a non-net profit loss of 11.97 million yuan. , from profit to loss. Among them, due to the decline in domestic demand for smart express box equipment, the proportion of this category's revenue in the company's total revenue dropped from 83.62% in 2022 to 68.34% in 2023, a drop of 15.28 percentage points in one year.

In order to expand its income, Fengchao has also launched advertising, laundry and shoe washing and other businesses in the past time.However, the new business after the transformation has also received many complaints. "Zhongshan Daily" released a social statistics showing that from October 2023 to May 2024, Zhongshan City's 12345 hotline received a total of 162 complaints from citizens about the "Fengchao Laundry and Care Service", including complaints about clothes and shoes after washing and care. Problems such as staining or damage, and the loss of delivered clothing may occur.

and In the past, SF Express was different from its peers in that its soft power was mainly concentrated in its two core areas: brand and employees. In terms of brand value, SF Express has ranked first in public satisfaction with express delivery services in the State Post Bureau's express service satisfaction survey for 15 consecutive years, and ranked 27th in the "2024 China's Best Brands Ranking", ranking first in the express delivery industry.

At present, as the fifth son of SF Express, Fengchao has not inherited the soft power and consumer reputation of the parent brand, and it is difficult to see the background of SF Express.

At present, as the fifth son of SF Express, Fengchao has not inherited the soft power and consumer reputation of the parent brand, and it is difficult to see the background of SF Express.

@新tropy Original

Author丨Gu Er Editor丨Fern Ying The express cabinet downstairs in

community is going to the capital market. Recently, Fengchao Holdings submitted a listing application to the Hong Kong Stock Exchange. With the submission of the prospectus, many criticized service income began to surface.

According to business division, Fengchao's revenue is mainly divided into three parts: express terminal distribution services, consumer intelligent delivery services, and value-added services. Among them, the prospectus shows that from 2021 to 2023 and the first five months of 2024, Fengchao will charge Changcun for approximately 430 million, 460 million, 517 million and 208 million packages stored in Fengchao smart cabinets. fee.

The so-called free deposit fee, also known as detention fee, is a charging item launched by Fengchao in 2020. Each express delivery can be stored for free for 18 hours. After that, it will be charged 0.5 yuan per hour, with a maximum cap of 3 yuan. According to this charging standard, calculated as a minimum of 0.5 yuan, Fengchao can charge a total of 808 million yuan in express overtime fees in the past three and a half years.

Broken down, from 2021 to 2023, Fengchao earned 215 million yuan, 230 million yuan, and 259 million yuan through this revenue respectively, and the overall trend is continuing to increase. Although the income is good, Fengchao is also controversial if it wants to take advantage of this income. When

first launched the overtime charging function in 2020, the Hangzhou Dongxinyuan Community Owners Committee announced the suspension of the use of Fengchao lockers, and many communities in Hangzhou, Shanghai, etc. also issued suspension notices; the China Consumers Association and the State Post Bureau also publicly stated, " There should be no separate charges within a reasonable storage period."

Fengchao subsequently extended the free period from 12 hours to 18 hours, and charged 0.5 yuan for every 12 hours after the timeout, with a cap of 3 yuan and has been implemented to this day.

But to this day, many consumers still insist on fighting for their rights and interests with Fengchao. For example, not long ago, a Shanghai Yifa student sued Fengchao and won the case for "failure to inform the recipient of the management period and charging standards before charging." Fengchao, who was interviewed for this matter, also launched a new notice on its official account and SMS interface. template.

is not only unflattering to consumers, but also couriers are quite critical of Fengchao Express Cabinet’s operating model. Fengchao’s prospectus shows that couriers need to pay a service fee of 0.2 yuan to 0.4 yuan when delivering packages. However, media interviews show that in actual operation, couriers pay for such "service fees" out of their own pockets, but may also face problems such as customer complaints and abnormal pickup codes.

Both consumers and couriers are unhappy. The express cabinet industry where Fengchao is located is also facing competition and elimination from express delivery stations.

In 2023, the number of rookie stations will exceed 170,000. In contrast, with the popularity of express stations, the advantages of smart express cabinets are gradually becoming smaller. Although the cost of express delivery stations is higher than that of smart express cabinets, it is obviously more flexible for couriers to deal with people at the delivery stations than with machines.

At the express delivery station, staff can help with warehousing and entry, which saves time and effort and improves efficiency. However, if it is delivered to a smart express cabinet, it will cause user complaints due to overtime charges.

At the same time, relevant policies also have strict requirements for express delivery. On March 1, 2024, the upgraded new express delivery regulations were officially implemented, clearly stating that anyone who uses smart express boxes, express service stations, etc. to deliver express parcels without the user's consent will be fined 10,000 to 30,000 yuan if the circumstances are serious. fine.

is in a situation where supply and demand are not prosperous and market supervision pressure is increasing. Fengchao is also reducing the number of express lockers on the market. According to the annual report of its main express locker supplier Zhilai Technology , revenue in 2023 dropped 53.02% year-on-year to 410 million yuan, with a non-net profit loss of 11.97 million yuan. , from profit to loss. Among them, due to the decline in domestic demand for smart express box equipment, the proportion of this category's revenue in the company's total revenue dropped from 83.62% in 2022 to 68.34% in 2023, a drop of 15.28 percentage points in one year.

In order to expand its income, Fengchao has also launched advertising, laundry and shoe washing and other businesses in the past time.However, the new business after the transformation has also received many complaints. "Zhongshan Daily" released a social statistics showing that from October 2023 to May 2024, Zhongshan City's 12345 hotline received a total of 162 complaints from citizens about the "Fengchao Laundry and Care Service", including complaints about clothes and shoes after washing and care. Problems such as staining or damage, and the loss of delivered clothing may occur.

and In the past, SF Express was different from its peers in that its soft power was mainly concentrated in its two core areas: brand and employees. In terms of brand value, SF Express has ranked first in public satisfaction with express delivery services in the State Post Bureau's express service satisfaction survey for 15 consecutive years, and ranked 27th in the "2024 China's Best Brands Ranking", ranking first in the express delivery industry.

At present, as the fifth son of SF Express, Fengchao has not inherited the soft power and consumer reputation of the parent brand, and it is difficult to see the background of SF Express.