Source | Urban Live Original
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The recent news
JJ Lin is coming to Nanchang to hold a concert
Fans are overjoyed
Tickets for the concert will go on sale on May 6th
Fans have started to grab tickets
However, many consumers
called "Urban Live" to report
that their efforts to grab tickets were disappointing.
What's going on?
Mr. Zhong said that he originally wanted to buy a 680-yuan ticket for JJ Lin’s World Tour Concert in Nanchang in June. He couldn’t grab the tickets when they went on sale on the evening of May 6, so he wanted to grab the resale tickets.
Consumer Mr. Zhong: There is a pre-selection on the homepage. I need to buy two JJ Lin tickets worth 680 yuan. When I clicked in at 9:20, there was only one display and only one ticket price, which was 1180. Yes, you can purchase it, and after clicking to pay, you will jump directly to the Alipay page.
A wave of operations made Mr. Zhong very excited. But after grabbing the tickets and paying for them, he discovered that the tickets he grabbed were not for JJ Lin's concert.
Consumer Mr. Zhong: Only then did I realize that I had bought tickets for Wilber Pan’s Nanchang concert on May 18th. At that time, I felt heartbroken because I was thinking that I had not made any arrangements for my work on May 18th. I wanted to grab JJ Lin's June 2 issue, so I immediately thought of going to customer service, but at that time I was told that customer service had already gone off work at 8pm, so I couldn't get in touch.
Mr. Zhong had no choice but to refund the ticket through the Damai platform, but when he saw the refund rules, he was dumbfounded again.
Consumer Mr. Zhong: I found out that the node is from May 2 to May 8, so 50% of the fee will be charged, which means that 590 yuan will be deducted from my 1180 yuan fee. I don’t understand, because logically, even if I bought the wrong ticket, I must be given a free full refund within 48 hours, but he gave me tickets for a show that was about to start in the near future, so I couldn’t get a full refund. And this mistake, first of all, it used JJ Lin’s ticket name and avatar as the page to lure us, which has violated the rights of our consumers.
In order to avoid greater losses, Mr. Zhong had no choice but to apply for a refund first. Afterwards, he posted his experience on social platforms. Unexpectedly, there were many people who had the same experience.
Consumer Ms. Wang: When I clicked, it was JJ Lin’s ticket, and then after I bought it, I jumped back and found that it was Wilber Pan’s ticket
. Because at first I thought I might have clicked the wrong one, and then later on I started looking for solutions. One or two might have been accidentally clicked wrong or something, but later I found that eight, nine, or ten were all wrong. It's like this. It's even said that Damai has a criminal record in this matter. He has jumped to Lin Zixiang's matter before.
Ms. Wang said that this is not the first time that fans have reported that their tickets have been "jumped" when buying tickets. In January this year, some netizens bought concert tickets for "JJ Lin JJ20 World Tour - Chengdu Station". After paying, they found that the ticket information was "2024 Lin Zixiang 50 Kin Concert". Since the show started the next day, the platform Refuse to handle refund. Ticket buyers questioned the platform's deliberate "ticket bounce", but the platform denied that there was a system problem and believed that the ticket buyers accidentally "clicked the wrong ticket." However, consumers believe that the loss of refunded checks should not be borne by themselves.
Consumer Mr. Tan: In this situation, we all want to see JJ Lin, and I don’t know why he jumped out of Wilber Pan. I also don’t know what kind of intranet they want to do at Damai. matter? Then there are basically students in our group, and after grabbing the tickets, we found out that this was a ticket bounce issue. When we applied for a refund after placing the order that day, he would charge a 50% handling fee, which was very unreasonable.
It is understood that there are currently more than 100 consumers in the rights protection group. Everyone purchased tickets priced at 1,180 yuan, and some people placed an order for 4 tickets at a time. People in the group made preliminary calculations and found that everyone's losses had reached more than 100,000 yuan. Since the refund platform charges a 50% handling fee, many people have not yet applied for a refund.
Nanchang: Damai.com denies "ticket bounce", saying that customers mistakenly bought the wrong tickets
They obviously wanted to see JJ Lin's concert, but ended up buying all the tickets for Wilber Pan. These fans who bought tickets on Damai.com were also confused. The solution, and what is even more unacceptable to them, is that even if they choose to refund the ticket, they will still face a loss of 50% of the ticket purchase price. How did such a problem occur, and can the problem be solved?
html On May 10, a reporter from "Urban Live" contacted Damai.com by phone. The customer service specialist said that they did not have a "bounced ticket" problem.Damai.com customer service Ms. Yang: I'm really sorry. Our company's technology has strictly checked and verified that Damai did not have any bounced tickets. Damai did not automatically switch to other projects. Only users manually selected other concerts to place orders. , a corresponding concert order will be created.
In addition, Damai also responded to consumer complaints about incorrect ticket purchases through the online platform, saying that judging from the operation link, the relevant orders were all caused by the user's own operations.
Urban Live Reporter: I would like to ask, even if there is no ticket bounce in Damai, as a ticket sales platform, are you able to help consumers solve such a problem? This is not just one or two cases.
Organizer: The ticket purchase error was caused by Damai.com and is not at fault. The party cannot achieve a full refund
Reporters noticed that Wilber Pan's "Crazy Love" Tour Concert - Nanchang Station was organized by Nanjing Isco Culture Media Co., Ltd., and the ticket purchase After the problem arose, many fans also tried to contact the organizer.
consumer Ms. Wang: The organizer’s phone number can also be found on Tianyancha, and the organizer’s phone number is completely unreachable. We called Nanjing 12345 yesterday and asked them to either provide us with the real phone number of the organizer, and then Either they came forward to help us solve this matter, and then the response from Nanjing 12345 today was that their mediation failed and they called, but no one answered the phone.
Ms. Wang then received a text message reply from the Nanjing Jianye District Culture and Tourism Bureau, stating that they had contacted the organizer for communication and coordination. The organizer agreed to refund the ticket, but the announcement of the handling fee was reviewed and filed by the Nanchang Public Security Department. , cannot be changed without authorization. Moreover, this ticket purchase error was caused by Damai.com, and the organizer was not at fault, so a full refund cannot be reached. In view of the failure of mediation, it is recommended to protect rights through legal channels.
At the same time, the other party also provided the contact information of the organizer, but the reporter tried to call the number, but no one answered.
Subsequently, Nanjing 12345 also responded to consumers. The ticket purchase error reported by consumers was suspected to be due to a system problem on Damai.com. The registered address of Damai.com is Beijing and is not under the jurisdiction of the Jianye District Culture and Tourism Bureau. It is recommended to contact Damai.com. The relevant management departments reported and complained about this issue. Subsequently, the reporter called the Beijing 12345 hotline.
Beijing 12345 hotline staff: Coordinating the issue of refunds on Damai.com. We have seen the feedback here and it is still being processed. No reply has been given. Please wait patiently and I will help urge you.
Currently, consumers are still waiting for the coordination results of relevant departments. They also complained to the Beijing Municipal Culture, Tourism and Market Supervision Department. "Urban Live" will continue to pay attention to the follow-up progress of this matter.
