On March 13, “ZTO Express has a serious backlog in many places” became a hot search topic. It is reported that some citizens in Wuhan, Hubei Province reported, "I have a ZTO Express delivered from Henan. It arrived at the station on March 5, but now it is March 11, but no one has delivered it."
responded to this. The relevant person in charge of ZTO Express told reporters on the 13th that ZTO’s overall network is stable and services are normal. If consumers have questions about express delivery services, they can call ZTO’s official service hotline 95311 or contact local ZTO outlets.
ZTO Express
It is reported that the delivery site for the community involved is the ZTO Express Moore City site, which is responsible for ZTO Express delivery business in more than 20 areas around Wangjiawan, Hanyang. The person in charge of the site said that the recent "Express Delivery Market Management" Since the implementation of the Measures, couriers have resigned. In 4 areas, no one has delivered packages because couriers resigned. Currently, they are redeploying staff through other sites. The provincial company has also coordinated manpower at surrounding outlets to conduct centralized cleaning, and is expected to clear the backlog of parcels in about three days at the earliest. A reporter from
contacted the above-mentioned site regarding this matter and received a voice reply stating that "the manual agent is busy" and the transfer has not been successful. Relevant insiders of ZTO Express told reporters: "This outlet is in an abnormal state. Only the person in charge of the outlet is delivering, so the delivery is very slow. Now the customer service staff are in the warehouse to help clean up the express, so if you contact them, you may not be able to answer the phone in time. Regarding the question of whether the above-mentioned outlets and the areas they are responsible for can still accept shipments, the other party said, "The area the outlets are responsible for no longer accepts express shipments, and it should not be possible to place orders normally. They must first transfer the existing express delivery in the warehouse." Normal operation will only be possible after cleaning up, and it is expected to return to normal by the end of March."
Source Southern Metropolis Daily
Editor-in-charge He Dan
Responsible proofreader Lu Shicheng
Editor-in-chief Yan Yun
Final review editorial board member Li Rong
