Due to Jacky Cheung's positive diagnosis of covid-19, the organizers decided to postpone the three "Jacky Cheung 60+ Tour" originally planned to be held at the Shanghai Oriental Sports Center on March 8, 9, and 10, 2024. (Click here to read previous reports)
postponement announcement
q: When will be postponed?
The postponed performance will be held at the Shanghai Oriental Sports Center in 2024.
q: How to process ticket orders?
Viewers can process their purchased orders through the original ticket purchase channel, and can choose to refund the tickets or keep the order.
1. Apply for a refund:
From 00:00 on March 11, 2024 to 23:59 on March 17, 2024, you can apply for a full refund through the original ticket purchase platform (Fenwan Island, Damai.com)
(1) Fen Wandao Refund Process: Please click [Me] - My Orders - [Order Details, select the corresponding order, and select [Apply for Refund] to apply for a refund. The ticket payment will be made 7-10 days after your application is approved. Return via the original route within working days. If you have any questions, you can consult online customer service. The working hours of Fenwandao customer service are: Monday to Sunday 10:00-21:00.
(2) Damai.com refund process: Please select the corresponding order by clicking [My] - [Online Customer Service] - [Refund Application] and follow the prompts to apply for a refund. The refund application will be made 7-10 days after your application is approved. Return it via the original route within 3 working days. If you have any questions, please consult online customer service. Customer service working hours: Monday to Sunday 9:00-20:00.
2. Reserve the order:
Since this postponed performance will be held at the Shanghai Oriental Sports Center in 2024, you can choose to keep this order until the postponed show without any operation. If you choose to keep this order until the postponed performance, we will provide you with the original seats for the corresponding postponed performance.
Compensation Announcement
For the audience who came to watch this performance from outside Shanghai (limited to those who have applied for a refund, choosing to keep the order is not within the scope of compensation), the organizer will take corresponding compensation for the related losses caused by the postponement of the performance. Measures to reimburse train tickets, air tickets and hotel related expenses.
q: What kind of expenses can be compensated for ?
The booking time for platform orders for air tickets, train tickets, and local hotel accommodation in Shanghai must not be later than 15:00 on March 7, 2024.
1. Air tickets and train tickets.
Audiences who have purchased tickets for March 8, 2024: (Actual travel dates are limited to March 7, 2024, March 8, 2024, and March 9, 2024)
Audiences who have purchased tickets for March 9, 2024 Audiences: (Actual travel dates are limited to March 8, 2024, March 9, 2024, March 10, 2024)
Audiences who have purchased tickets for March 10, 2024: (Actual travel dates are limited to 2024 March 9, 2024, March 10, 2024, March 11, 2024)
2. Local hotel accommodation in Shanghai.
Visitors who have purchased tickets for March 8, 2024: (The actual stay date is only for one night on March 8, 2024)
Visitors who have purchased tickets for March 9, 2024: (The actual stay date is only for March 2024 One night on March 9th, 2024)
Audiences who have purchased tickets on March 10, 2024: (The actual accommodation date is only one night on March 10, 2024)
3. Compensation for losses is limited to train tickets, air tickets, and local hotel accommodation fees in Shanghai. , does not include any additional costs for meals, entertainment, taxis, etc. (Paper invoices and vouchers need to be sent back, and the return address will be notified by email after the staff has reviewed the content of the email.)
q: How much compensation can be paid for ?
1. Train tickets are reimbursed.
2. Domestic air tickets should not exceed RMB 2,000 (inclusive)/person/one way; international air tickets should not exceed RMB 5,000 (inclusive)/person/one way.
3. The local hotel fee in Shanghai is no more than RMB 800 (inclusive) per room night.
q: What is the time range for submission and review?
Audiences must send relevant vouchers to the designated email address: [[email protected]] from March 11, 2024 to March 17, 2024. No applications for compensation in any form will be accepted after March 17, 2024. After approval, the staff will reply to the email within 30 working days.If the review is passed and the materials are complete, the compensation for relevant consumption expenses will be paid to the designated personal collection account; if the review is not passed, the staff will communicate with you by email.
Please refer to the figure below for specific reporting information:
