Recently, the warehouse for lost items at Shanghai Hongqiao Railway Station exploded, attracting widespread attention. The reporter learned that, in addition to the three main warehouses, the newly added temporary warehouses are also full.
The staff of the lost and found office at the station said that the station currently receives more than 600 lost items on average every day, and about 300 lost items are returned to their original owners every day. The difference between the entry and exit causes more and more items to be piled up in the lost item warehouse. At the same time, due to the long time span of the summer vacation, the problem of liquidation has become more and more serious.
"Travelers this year can be said to be retaliatory trips. The passenger flow has exceeded that of 2019, and the average number of lost items received per day is almost twice that of the same period in previous years." Zhou Xuan of the Xinshang Service Office at Shanghai Railway Station also told reporters that due to the heavy workload of collecting and sorting out lost items and handling passengers' needs for finding objects, the lost and found office at the station has assigned additional staff, and almost all members of the Xinshang Service Studio and station attendants are also helping.
The reporter saw at the scene that the staff was coding the lost items. Items that were not claimed on the same day would be transferred to the transit warehouse. If unclaimed for more than 7 days, they would be transferred to the large warehouse. Almost everything can be lost, from food, drinks, clothes, glasses, hats, umbrellas, mobile phones, earphones, charging treasures, thermos cups, wallets, keys, documents, to backpacks, suitcases, wheelchairs, baby strollers and other large items. Some of these lost items were found at the station security checkpoint, waiting hall, ticket office, toilet, and some were lost by passengers on board.
At present, how to solve the liquidation problem is the most concerned thing for the station staff. Zhou Xuan said that the most hopeful thing is that passengers can arrive at the station early, pay more attention to their luggage, and don't lose things because they are in a hurry. At the same time, when passengers get on and off the bus, they should arrange their luggage in advance to avoid forgetting.
If lost items are found, passengers can find the "Lost Items" option in the "My" option through the railway 12306 website or APP, fill in the information according to the content of the service form, and register online; they can also dial the 12306 customer service number to transfer to a manual customer service, explaining the bus station, the characteristics of the lost item, and where it may be lost. In terms of collection, in addition to picking up at the station at an appointment time, you can also ask the station to send the lost items back directly by express delivery.
Maybe some passengers think that the lost items are worthless, and think that the probability of getting them back is not high. Regarding this, Zhou Xuan said that as long as each item is handed over to the station staff, it will be properly kept, because for the owner, any item may have special significance, which cannot be simply measured by money. At the same time, after each service order is transferred to the lost and found office of the station, it will be handled carefully. If the lost items of passengers on the day have not been picked up and sent to the lost items warehouse, the staff will also help to find them. After the number of passengers waiting for the evening train decreases, people will be arranged to patrol and search.
"I hope that passengers can fill in the information online or tell the staff in as much detail as possible, including their itinerary, the characteristics of the lost item, and the place where it may be lost. It is best to include some details that only the owner knows, so that we can match them in the first place." Zhou Xuan said. In addition, after filling in the information online, sometimes because the information is not clear enough, the station staff will call to confirm the information again, hoping that passengers will answer the call in time.
