Bank, but the monitoring found that the customer did not handle business at the bank, but only borrowed the banknote counter to count the money. So, how do you find customers to return cash? Recently, Shanghai Pudong Development Bank Jiangyin Renmin Road Sub-branch encountered such a thing.
At 1:00 p.m. on October 21, during a routine security patrol of Jiangyin Renmin Road Sub-branch of Shanghai Pudong Development Bank, a bundle of 100-yuan cash was found next to the cash counter outside the counter in the lobby, with about 10,000 yuan in it. Without thinking, he immediately reported to the sales manager. After
questioned the staff present in the hall to no avail, the sales manager Chen Bo estimated that the customer had already left the outlet. After checking the monitoring, she found that a customer had counted a large amount of cash outside the counter at noon, and accidentally left a bundle of cash next to the money counter. At the same time, she noticed that the customer did not handle business at the counter, so the customer information could not be found. How can
contact the owner? Chen Bo had an idea. Customers who carry a lot of cash must choose to drive instead of walking. So, she consulted the monitoring of the parking position at the door, although according to the time and the customer's clothing, she locked the customer's vehicle. However, due to the angle problem, even if multiple monitors are switched and slowed down frame by frame, it is still impossible to confirm the customer's license plate number. When
found a deadlock in the search for the license plate, the staff thought again that the property owner would definitely be able to find the customer's license plate number if the car entered and exited through the entrance of the mall. Therefore, through the cooperation of the property, the Renmin Road Sub-branch successfully found the clear license plate, and immediately dialed 110 to report the case, and finally contacted the owner, Mr. Chen.
At this time, Mr. Chen was also in another state of anxiety. After counting the cash, Mr. Chen went to Changshu and gave the leather bag containing the cash to his friend for safekeeping. When he came back to get his purse back, he found that 10,000 yuan was missing. According to Mr. Chen's description, the atmosphere at the time was a bit awkward. Fortunately, they were relieved when they received a call. On the phone, Mr. Chen thanked Shanghai Pudong Development Bank Bank repeatedly, but he was worried that when he rushed back to Jiangyin, the bank had already passed the closing time. Chen Bo, the sales manager, said that no matter how late it is, he always waits for customers to come.
Finally, under the witness of the public security organs, the ten thousand yuan was finally returned to Zhao. A good deed by an employee who collected the money without hesitation and tried his best to find the owner showed that Pudong Development people always take serving customers as their duty. In fact, protecting the interests of customers means safeguarding our own interests. Because reputation is an intangible asset, and it is also the invisible wings behind every SPD employee.
